Business Engineer Associate | Business Solutions Analyst at Discovery Limited

Job Purpose

• The Business Engineer Associate consistently works to update and further improve end to end processes. You will enhance the Bank’s overall efficiency and reduce costs by conducting analysis, design and optimisation of critical business processes, from design through to post-implementation support. You will work closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions. As a business engineer in a digital bank, you will consider emerging technologies to create automated and efficient processes.

Areas of responsibility may include but are not limited to

• Designs processes that are innovative, efficient and which leverage digital technologies.
• Conducts detailed data analysis, design and modelling of the Bank’s critical processes.
• Uses best practice research to drive business and solution designs.
• Collaborates and communicates effectively with the rest of the team and key business stakeholders.
• Facilitates and participates in design driven workshops.
• Documents business processes and other design artefacts.
• Extracts business requirements and reviews functional specifications as input into systems development.
• Deeply understands integration areas and is able to adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity with a strong innovation mindset.
• Aligns with the SDLC Project methodology and supports driving delivery outcomes.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Builds strong relationships and communicates very clearly with all levels of stakeholders.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process with an “end to end” mindset. 
• Effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
• Proactively analyses processes and solutions to identify areas for improvement and drives these initiatives alongside other work.

Work Experience

Required:

• 3-5 years’ experience in business process analysis, process design and / or comparable consulting experience / operational role where these skills have been developed
• Proven track record of delivering analytical, strategic and process optimization projects
• Proven ability to deliver in a hands-on environment, taking full accountability for work objectives and associated benefits while working with a broader team
• Retail banking experience with specific exposure to client facing channels and operations

Preferred (would be advantageous):

• Experience in working on IT implementation projects or working in blended delivery teams (e.g. Agile)
• Management consulting or strategic business architecture experience.
• Relevant additional qualifications in the industry
• Experience working in a Digital Bank

Qualifications

Required:

• Any bachelor’s degree related to business analysis, process design, engineering

Preferred (would be advantageous):

• Honours or Master’s degree
• Relevant additional qualifications in the industry – e.g. process accreditation, specific payments, agile, tool based accreditations etc.

Technical Skills or Knowledge

• Business analysis
• Process design
• Business design
• Understanding of systems supporting banking processes
• Ability to do detailed data analysis
• Demonstrated ability in using enterprise modelling tools, e.g. Enterprise Architect, would be advantageous
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Understanding of banking risk management