Careers at Discovery Limited

Job Purpose

• The Business Engineer Associate consistently works to update and further improve end to end processes. You will enhance the Bank’s overall efficiency and reduce costs by conducting analysis, design and optimisation of critical business processes, from design through to post-implementation support. You will work closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions. As a business engineer in a digital bank, you will consider emerging technologies to create automated and efficient processes.

Areas of responsibility may include but are not limited to

• Designs processes that are innovative, efficient and which leverage digital technologies.
• Conducts detailed data analysis, design and modelling of the Bank’s critical processes.
• Uses best practice research to drive business and solution designs.
• Collaborates and communicates effectively with the rest of the team and key business stakeholders.
• Facilitates and participates in design driven workshops.
• Documents business processes and other design artefacts.
• Extracts business requirements and reviews functional specifications as input into systems development.
• Deeply understands integration areas and is able to adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity with a strong innovation mindset.
• Aligns with the SDLC Project methodology and supports driving delivery outcomes.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Builds strong relationships and communicates very clearly with all levels of stakeholders.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process with an “end to end” mindset. 
• Effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
• Proactively analyses processes and solutions to identify areas for improvement and drives these initiatives alongside other work.

Work Experience

Required:

• 3-5 years’ experience in business process analysis, process design and / or comparable consulting experience / operational role where these skills have been developed
• Proven track record of delivering analytical, strategic and process optimization projects
• Proven ability to deliver in a hands-on environment, taking full accountability for work objectives and associated benefits while working with a broader team
• Retail banking experience with specific exposure to client facing channels and operations

Preferred (would be advantageous):

• Experience in working on IT implementation projects or working in blended delivery teams (e.g. Agile)
• Management consulting or strategic business architecture experience.
• Relevant additional qualifications in the industry
• Experience working in a Digital Bank

Qualifications

Required:

• Any bachelor’s degree related to business analysis, process design, engineering

Preferred (would be advantageous):

• Honours or Master’s degree
• Relevant additional qualifications in the industry – e.g. process accreditation, specific payments, agile, tool based accreditations etc.

Technical Skills or Knowledge

• Business analysis
• Process design
• Business design
• Understanding of systems supporting banking processes
• Ability to do detailed data analysis
• Demonstrated ability in using enterprise modelling tools, e.g. Enterprise Architect, would be advantageous
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Understanding of banking risk management

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Job Purpose

Key Outputs may include but are not limited to:

• The HR Technologist blends HR technology expertise with business architecture principles to design and manage human resource systems that drive efficiency and align with enterprise-wide goals. With a focus on SAP SuccessFactors, automation, and AI, this role serves as the custodian of the HR technology blueprint, optimizing processes, enhancing decision-making, and fostering strategic alignment across the organization.
• Designs and evolves the HR technology blueprint, integrating SAP SuccessFactors to support enterprise-wide efficiency and strategic goals.
• Leads full life cycle HRIS projects, leveraging automation and AI to streamline processes and reduce operational complexity.
• Collaborates with AI experts, IT, and business leaders to architect and deploy solutions that address prioritized business needs.
• Configures and optimizes SuccessFactors (with emphasis on Employee Central) to enhance HR service delivery and scalability.
• Ensures data integrity, system security, and operational resilience, resolving issues within SuccessFactors and related platforms.
• Participates in selecting HR technologies, including automation tools and AI solutions, providing recommendations and contributing input to the RFP process to enhance HR capabilities.
• Acts as a strategic liaison between HR, IT, and stakeholders, aligning technology solutions with business architecture and objectives.
• Pioneers ethical, compliant applications of AI and automation, guiding teams to adopt these tools for process optimization and decision support

Work Experience & Education

• 7+ years of HRIS management experience, including hands-on work with SAP SuccessFactors.
• Proven experience managing or supervising teams.
• Expertise in implementing and administering at least one SAP SuccessFactors module, preferably Employee Central.
• Strong background in quantitative HRIS analysis, data analytics, and efficiency-focused reporting.
• Experience in business architecture, process modelling, or enterprise-wide system design.
• Bachelor’s degree or equivalent work experience.

Technical Skills or Knowledge

• Deep expertise in SAP SuccessFactors, with strong proficiency in Employee Central and familiarity with other modules.
• Advanced skills in business architecture, including process modelling, capability mapping, and enterprise-wide system design.
• Proficiency in automation tools (e.g., RPA) and AI applications to enhance HR efficiency and decision-making.
• Ability to translate business requirements into technical solutions, ensuring alignment with organizational strategy.
• Expertise in data governance, including data structuring, integration, and quality assurance across HR systems.
• Strong understanding of enterprise integration patterns (e.g., APIs, middleware) to connect HRIS with broader IT ecosystems.
• Skill in stakeholder analysis and change management to drive adoption of technology-driven process improvements.
• Exceptional communication and visualization skills to articulate complex technical concepts to diverse audiences.
• Capability to ensure automation and AI solutions are ethical, compliant, and aligned with internal policies and regulations.

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Key purpose

• The Marketing Consultant will be accountable for supporting the sales channel allocated to them with strategic Rewards and Recognition, marketing and design initiatives. They will be accountable for creating strategic marketing plans that should be delivered timeously, within budget and in line with the organisation’s goals and the team’s objectives in supporting the overall sales force. They should also be able to continuously assess and measure their strategies to identify key growth opportunities. They must also have AI and creative design tools knowledge. 
• They will be required to leverage key internal partnerships to be able to support the sales force in the branding, communication and compliance that may be required.

Overview of the role

• The Marketing Consultant will work with their team and manager to partner with our franchises, internal channels, and business to develop and implement integrated, strategically aligned marketing solutions.

Key outputs

Participates in the delivery of marketing and recognition initiatives

• Contributes to the creation of innovative and integrated solutions to improve business practices, processes, sales efficiencies, or effectiveness.
• Implements the marketing, recognition, brand, and communication plans and targets for the area of responsibility within Discovery S&D.
• Creates and updates communication collateral (collateral brochure, branding requirements, newsletters, social media, website etc.).
• Considers all communication channels for campaigns and marketing.
• Employs marketing expertise (content marketing generation, use of approved AI and creative design tools) to produce high quality marketing material, communication, and campaigns.
• Sources and creates marketing and recognition material (printed and digital) in line with company guidelines and portfolio requirements.
• Translates communication into different media for different audiences. Convert technical information into audience appropriate communication that will drive the required engagement.
• Coordinates information flow between the department, clients, and service providers.
• Collates, compiles and reports on key business metrics within their area of responsibility to gain insights and opportunities.
• Continiously proposes initiatives and identifies opportunities for growth, expansion, or new direction.

Assists in design and collaboration responsibilities for recognition and digital initiatives

• Collaborates with the internal design team and agencies to develop concepts and designs for print and digital use including email banners, adverts and more.
• Has experience in utilizing design tools such as Canva, Adobe Express, InDesign and Adobe Photoshop to create and edit visual content, ensuring designs are consistent with brand guidelines and effectively support marketing campaigns.
• Assists with the creation of designs that are visually appealing and effective in communicating information to our sales force.
• Modifies and revises existing designs to improve quality and to meet our Marketing team’s needs.
• Research and stay up to date on design trends and be able to incorporate these onto our CI and standards.

Builds and manages operational relationships with stakeholders

• Liaises with different business units to understand their business needs and how they relate to the distribution channels.
• Coordinates, balances, and aligns distribution requirements and quality of service to build brand presence and strength.
• Engages with stakeholders to understand and be able to resolve concerns and build sustainable relationships.
• Collaborates with stakeholders to plan and implement solutions to business challenges and keep them up to date on progress.
• Conceptualises communication plans as needed and ensure that messages are relevant and consistently framed and positioned across all communication channels and timeously delivered according to the communication plan.
• Measures, assesses, and presents results of communication efforts of every element or project to identify opportunities and learnings.
• Conducts market research, generates ideas, and makes recommendations accordingly.
• Acts as an expert adviser and provide astute marketing recommendations where applicable to stakeholders and colleagues.
• Participates in meetings and forums to share knowledge, encourages innovation and coordinates marketing initiatives.
• Uses stakeholder feedback to inform personal and service delivery improvements.

Coordinates and optimises marketing and recognition projects

• Defines, plans, and delivers small and ongoing projects from start to completion within the scope, budget, agreed timelines and to specified quality requirements.
• Secures approval, manages timelines, and monitors budget for marketing material related to projects.
• Manages and takes accountability for deadlines and the production process.
• Supports senior team members throughout respective project lifecycles (from conception to post implementation).
• Monitors and measures the success of marketing initiatives and implement corrective action.
• Coordinates suppliers and communication requirements for projects.
• Chases cost estimates and samples where necessary.
• Identifies possible risks and opportunities and provide contingency plans.
• Analyses the internal service delivery processes, identify areas for improvement and make changes to comply with best practices.
• Translates communication into different media for different audiences.

Contributes to team success and ensures continuous improvement and professional development

• Participates in the performance contracting and review process within agreed timelines.
• Participates in Talent Management initiatives in line with HR policies and procedures.
• Shares information and provides regular and constructive feedback to line manager and colleagues to improve team performance and ensure skills transfer.
• Maintains up to date professional, product and technical knowledge and participates in planned activities that are appropriate for own development.
• Contributes to the team’s success by ensuring team commitment and cohesion; values individual contributions and shows respect for others.
• Respects diversity and encourages an environment that values inclusivity.

Skill

• Time and project management
• Attention to detail and foresight for due diligence on projects and reviewing documents
• Communicate well in English both in writing and verbally
• Convert recognition information to audience appropriate communication
• Critically evaluate communication elements:
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects
• Basic understanding of design principles for digital and print
• Proficiency in Canva and revising designs
• Use of design tools such as Adobe Express, InDesign and Adobe Photoshop will be adventitious

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted adviser by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic, energetic and driven
• Confident
• Passionate
• Have initiative and action oriented - being a self-starter and doer
• Naturally inclined to work hard
• Solution oriented
• Detail oriented
• Ability to think outside the box
• Align with the Discovery values

Key characteristics

Qualifications

• Minimum three year undergraduate degree or diploma (marketing or communication focused) OR relevant industry qualification.
• Minimum of three years’ experience in Discovery or in marketing, PR or communication
• Relevant industry experience
• Knowledge of the Sales and Distribution structure advantageous.

Competencies

• Discovery’s products and business processes
• Various media channels, including digital
• Agency process and relationships
• Print and production processes (including timelines and costings)
• Excellent communicator
• Persuading and influencing
• Delivering results and meeting stakeholder expectations
• Have initiative - being a self-starter
• Presenting and communicating information clearly
• Adapting and responding to change
• Action and solution oriented
• Tenacious and persistent
• Stress management - ability to work calmly under pressure and provide answers and direction to others
• Multitasking.

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Key Purpose

• The Vitality Research and Development Lab is looking to recruit an exceptional individual join a small high-performing team involved in Vitality-related launch projects, assessing, advising and planning future product changes using knowledge of actuarial, commercial, market and economic principles. We are looking for a smart, self-driven person who is innovative and a natural problem solver and who delights in being challenged. This is a rare opportunity for someone who wants to walk the path of true innovation as you venture into a stimulating and exciting career.

Areas of responsibility may include but are not limited to:

• Design and plan the approach for bringing a conceptual project and product to completion, including:
• Researching and developing new product ideas
• Analysing data and taking conceptual ideas through to product design and pricing
• Demonstrate thought leadership in product design and development.
• Clearly identify key issues and propose a series of analyses and well-reasoned recommendations.
• Present recommendations in a coherent and compelling way to a range of external and internal stakeholders, including the Vitality R&D Steercom, PHP R&D Steercom and Bank Product Forum.
• Co-ordinate and manage interactions with teams outside of the R&D Lab.
• Drive projects to operational handover.

Competencies

• Strong analytical, problem solving and research skills
• Ability to think creatively and pursue innovative, alternative approaches
• Ability to deal with complexity, ambiguity and constant change, especially pivoting focus and priorities as business needs change
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Keen interest in business dynamics and strategic challenges
• Sophisticated written and verbal communication skills with the ability to communicate with a wide variety of stakeholders
• High level of attention to detail
• Passion for personal development and growth, with a high learning potential
• Commitment to excellence and high-quality delivery
• A passion for delivering high caliber results with a sense of urgency and bias for action
• Excellent time-management skills with the ability to prioritize deliverables and manage stakeholder expectations
• Ability to cope with business pressures and setbacks
• Ability to think with a commercial and growth mindset

Education and Required Work Experience

• Strong Matric results, with Higher Grade Mathematics
• Bachelor’s degree in actuarial science (post-graduate qualifications being advantageous)
• Close to (1 to 2 exams away) or recently academically qualified as a fellow actuary
• 2 years’ worth relevant work experience with a proven record of innovation, delivery and performance
• Advanced experience in data handling, actuarial modelling and lateral problem-solving skills

Behavioural Competencies

• Highly analytical and logical thinking style
• Critical thinking, able to interrogate and assimilate information in a meaningful way
• Curious and eager to know “why”
• Creative when necessary and innovative in problem-solving approaches
• An ability to communicate technical complexity to a non-technical audience
• A sharp focus on delivering high caliber results and exceeding stakeholder expectations
• Interest in leveraging the analytical power of large datasets intersecting with the Behavioural Science domain
• Comfortable with change and a fast-paced work environment
• Passionate about mentoring and molding more junior team members
• Keen to pursue a career outside of a traditional actuarial environment whilst still applying actuarial and statistical principles in a non-traditional way