Business Improvement Specialist at Epiroc

Mission: To act as the driving force for managing improvement initiatives across all functions within MRS, CE, and Supply Chain to deliver business benefits. The BIC will direct multiple projects, assist in development of staff, and play a key role in influencing change within MRS and relevant businesses. BIC is the project leader for all business continual improvement and suggestions initiatives – evaluation, testing, and implementation.

Main Responsibilities or Functions of Job:

• Lead process improvement initiatives with MRS, and in conjunction with all relevant stakeholders, to deliver efficiencies and benefits to internal and external customers.
• Present findings and recommendations with confidence and communicating these to sponsors and key stakeholders.
• Challenge stakeholders to maximise opportunities from process improvement initiatives.
• Promote and develop a continuous improvement culture across the business.
• Champion the need and benefit by utilising a structured approach to business process improvement.
• Identify improvement opportunities and manage improvement requests from the business.
• Coach and support MRS, CE, and Supply Chain team members in use of tools and methodologies.
• Document and monitor business processes, business rules, metrics, and standard operating procedures as a result of improvement initiatives.
• Deliver process improvement training to staff, employees, contractors, and any other required stakeholder.
• Facilitate and provide process improvement advice to MRS, CE, and Supply Chain team via targeted workshops to identify and resolve specific issues that are critically affecting business outcomes and require urgent resolution.
• To (par) take responsibility in the following processes of any local product / outsourced process that qualifies as applicable under the Design and Development clause of the ISO 9001 and other ISO Standards requirements:
  • Planning
  • Input
  • Controls (e.g., Review, Verification and Validation)
  • Output
  • Control of changes

To participate in the selection, approval and evaluation of Business Partners as required for conformance to Company and/or Stakeholders standards and specifications.

Academic qualifications, skills, and capabilities

• Minimum of bachelor's level qualification in Business Management, Commerce, Economics, or related fields.
• Minimum 5 years’ experience using leading methodologies and processes (e.g., Lean/Six Sigma, PMP, Prince 2, TQM, ISO or similar).
• Formal Business Improvement, Project Management or Business methodology accreditation e.g., Lean/Six Sigma Black/Green Belt, PMP or Prince2, etc.
• Minimum of 6 years’ experience in the following (or similar) areas: Business Process Modelling, Analysis and Design, Project/Program Management.
• Experience managing multiple parties and third-party vendors on high profile and innovative solutions.
• Proven leadership experience across multifunctional projects and/or across business units.
• Ability to build and manage effective project teams, perform effectively within budgetary guidelines and is decisive and confident, with the ability to energize others.
• Some experience working with major finance and asset systems (preferably SAP/Movex).
• High-level computer literacy with the following applications – Microsoft suite, SAP, MS Project, etc.
• Customer Focus – proven ability in making internal and/or external customers the key focus for decisions about business processes.

Personality requirements

• Willingness to travel. Ability to manage and motivate a team. Good problem solving and analytical skills. Strong Organisational and interpersonal skills.
• Attention to detail and leadership qualities.
• Self-motivated and enthusiastic individual.
• High ethical and moral values.