Business Insights Specialist at RCL Foods

Job Description    
At RCL FOODS we see and do things differently - we think bigger, work smarter and collectively work as a team towards achieving our ambition: MORE food to MORE people, MORE often!

The RCL FOODS Talent Team is looking for an intuitive and strategic Business Insights Specialist with impressive analytical and communication skills to join the Corporate Branding team based at Head Office for a 12-month Contract. The team are flexible with location requirements – however, Durban would be preferred (or occasional travel required).

If you’re a natural with Analytics in the Digital space and have a pure passion for driving a positive Employee Experience, this one is for you!

The position reports into the Corporate Brand Executive and will be responsible for defining roles and optimizing the performance of the “Let’s Talk” internal communication channels, with a focus on the intranet portal and mobile App across the existing sites towards the achievement of the RCL FOODS Group objectives for the mobile tool and channels.

Minimum Requirements    

• Completed a relevant 3-year Tertiary Qualification (either with a focus on Information Systems / IT or Marketing / Communication / Digital or Economics / Statistics or Business Management or Industrial Engineering).
• Minimum of 5 – 10 years’ experience within a similar role, ideally having worked as part of / closely with a Corporate Communications team.
• Strong understanding of digital ecosystems and strategies to drive efficiency and effectiveness of communication channels.
• Proven ability to analyse data, generate insights, and present recommendations.
• Solid working knowledge of MS Word, Excel, Powerpoint and Power BI (or similar visualization tool). 
• A background in business analysis (understanding processes and managing change).

Duties & Responsibilities    

• Optimise internal communication channels, using digital ecosystem thinking, to aid effective and efficient communication: Develop a channel strategy determining appropriate communication vehicle for types of content to drive employee engagement.
• Turn data insights into action: Analyse the Let’s Talk channels data to develop insights, pinpoint trends, identify root cause with overall objective of improving use of platforms. Collaborate with business to identify improvements, content and campaigns for the team to execute: Conduct root cause analysis and pinpoint trends to develop assumptions / theories where performance has improved or degraded and test these for broader application.
• Analytics & Reporting: including Executive Summary, Content Relevance & Site Insights: Develop dashboard reporting with commentary for presentation at relevant forums.
• Performance monitoring - drive KPI’s incl. app adoption, engagement, user experience and content relevance at a site and company level & adherence to governance framework.  Verify relevance and efficiency of the governance framework.
• Develop and conduct surveys / user group sessions to gain insights.
• Act as an enabling interface between multiple functions, including technology & IT teams, HR and Comms teams to improve speed and reliability in delivery.
• Gather information from various sources incl. internal and external stakeholders, as well as general industry trends, and to interpret patterns and gather insights.
• Define new data collection and analysis processes.