Business Intelligence Analyst: BluNova at Blue Label Telecoms

Job Purpose

Support business and strategic decisions, such as decisions about the future of services and the direction that Jisc takes 
Support conversations with stakeholders, such as government, funding bodies and interest groups which will lead to highlighting areas of possible future work and sector trends
Enhance external reporting, to both members and funders, by allowing us to provide more detailed and meaningful figures on usage and trends
Provide timely and accurate information to users in a way that is user-friendly, usable and digestible
Allow more users across Jisc to find new ways to utilise their data to the benefit of Jisc and its members

RESPONSIBILITIES   

Design and Development 

• Evaluates internal and external customers’ needs and abilities in order to provide appropriate solutions
• Develops and writes business requirements for the design of solutions/reports
• Identifies and provides input to new technology opportunities that will impact enterprise-wide BI systems 
• Advise generally on the potential for data use across the business, and also to make colleagues aware of the limitations of datasets and what decision-making that they can and cannot provide evidence for
• Explores data and discovers patterns, meaningful relationships, anomalies and trends
• Designs “views” and custom reports
• Researches business problems and creates models that help analyze and inform these business problems
• Develops best practices for report/dashboard deployments
• Ensure that integrated data and ETL processes provide correct data which is of value and able to be processed.
• Analysis, design, development, implementation, maintenance and system testing of Information systems.
• Conduct research

Business Analysis

• Develop internal business intelligence reports - including interactive business intelligence reports, strategic management reports and ad hoc reports - on a prioritised basis
• Carry out data modelling and build scenarios to allow decision support
• Performs analyses for a wide range of requests using data in different formats and from various platforms
• Providing regular analysis and interpretation of data and trends to support decision making by the leadership team, including text, graphics and other statistical representations
• Carry out detailed projects and studies, sometimes in collaboration with external consultants
• Work closely with product managers and their team to identify performance
• information that would help them, and to identify opportunities for using data in managing their operations effectively
• Recommends quality metrics and ensures quality metrics are documented and tracked; creates data quality tickets as needed
• Designs and delivers end-user training and training material

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others.
• Demonstrate consistent application of internal procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
• Business Requirements Identification
• Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly

 Requirements

Behavioural Competencies

• Manages Complexity
• Optimizes Work Processes
• Ensures Accountability
• Plans and Aligns
• Action Oriented
• Decision Quality
• Business Insight
• Cultivates Innovation
• Nimble Learning

Skills

• Data Collection and Analysis
• Computer Skills
• Action Planning
• Analyze Alternatives and Recommend Solutions
• Assessment
• Business Requirements Analysis
• Enterprise Readiness Assessment
• Perform Gap Analysis
• Planning and Organizing
• Project Quality Management
• Project Risk and Issue Management
• Requirements Elicitation and Facilitation
• Verbal Communication
• Adaptive Mindset
• Analyze Current State/AS-IS State
• Business Case Contribution
• Commercial Acumen
• Compliance Management
• Customer and Market Analysis
• Data Control
• Database Administration
• Define Future State/TO-BE State
• Document and Model User Requirements
• Prioritizing
• Project Change Management
• Project Cost and Budget Management
• Project Estimating
• Project Scope Management
• Project Testing
• Requirements Traceability and Management
• Review and Reporting
• Validate Requirements
• Verify Requirements

Education

• Matric
• Related Degree

Experience

• Experienced practitioner able to work unsupervised (13 months to 3 years)