Fresh Jobs at Blue Label Telecoms

Job Purpose

BluNOVA is the data consolidating, insight generating and decision-making business unit within SA Telecoms giant Blue Labels Telecoms (BLT), a company founded by Mark and Brett Levy in 2001 to bridge the gap in South Africa's economic inequality allowing everyone to interact and transact equally.

BluNova is responsible for aggregating data originating from multiple companies within the Blue Label group and therefore holds a massive amount of telco and digital transactional voucher data. BluNOVA helps the Group and key partners grow through unique predictive algorithms. We deliver automated decisions on actionable, growth insights. Further, BluNOVA is the industry's aspiration for innovation, and is considered to be in the business is building businesses developing new data-driven digital business opportunities such as BluAdvance and AltBureau.

BluAdvance, born out of BluNOVA is a cloud-enabled digital platform designed to provide product and cash-equivalent advances to eligible South African consumers swiftly and efficiently when they need it most. The debut service is Electricity Advances, which addresses the fundamental need for access to electricity across South Africa.

AltBureau, also born out of BluNOVA is an innovative data bureau utilising Alternative Data, we offer insights into the transactional habits of 36 million South Africans, encompassing 68 million mobile numbers. Our platform is designed for high-volume yet remains efficient, easily accessible and cost-effective, delivering services ranging from risk assessment and credit scoring to micro-lending solutions, fraud detection, and enhancing marketing strategies.

Across the BluNOVA association of companies, we leverage scalable AWS cloud technologies to deploy our solutions, with a strong emphasis on automation. Our data analysis is performed in a Snowflake, DataBricks and PowerBI and uses Matillion for ELT pipelines while our Decisioning is done in the world class FICO Cloud decision engine.

At BluNOVA, we’re creating an environment that nurtures great thinkers. Our workplace is a collaborative environment that feeds of the thrill of innovation.

Project Management

• Facilitate the delivery of the BluNova Strategy both in BluNova and relevant business partners.
• Oversee the achievement and risk “blockers” related to product deliveries Partner with management to develop and review lean business cases
• Ensure project governance processes and decisions are applied consistently
• Provide input to budgeting process per project portfolio
• Ensure full adoption of JIRA, Confluence and other designated tools
• Work closely with Infrastructure, Systems Architecture, Product Owners,
• Development Teams, IT Operations Manager and other stakeholders to facilitate delivery and remove impediments
• Assume the Scrum Master role for selected projects to deliver as per requirement
• Enable, support and accelerate the transition from Waterfall to Agile (Scrum, Kanban) or any software development methodology elected by the BluNova team.
• Drive high quality of all project deliverables
• Managing customer expectations for project deliverables
• Managing stakeholder communications
• Implement an effective system of project governance
• Supporting and educating the Business Delivery and IT Operations Manager, especially on grooming and maintaining the product backlog.

Process Management

• Define and manage a well-defined project management process and champion
• ongoing process improvement initiatives to implement best practices for Project Management
• Coaching the team on software development methods and technical and operational practices
• Facilitating key agile ceremonies
• Managing software development methods such as Scrum, SAFe, Kanban, XP, LSD and FDD
• Build competency within the Decisioning and Capabilities teams by developing project metrics
• Provide leadership with meaningful performance metrics and status reports based on JIRA dashboards
• Identify risks proactively, drive timely mitigation, and escalate to management appropriately

Project Planning

• Define project scopes with Business Stakeholders
• Lead project status and working meetings
• Manage risks and issues
• Correct deviations from plans
• Provide input into delivery planning for assigned projects

Leadership

• Assessing the Scrum maturity of the BluNova team
• Coaching the BluNova team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
• Role model behavior and motivate team members in line with the core values

Work collaborations

• Build a culture of respect and understanding within BluNova and the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
• Provide the required information to the relevant teams to ensure effective delivery of initiatives
• Strive to ensure deadlines are met and deviations are managed as prescribed by the ways of work

Data Gathering and, Curation

• Understand the breadth of BluNova’s data sets and engage in interactive data exploration and data-driven storytelling to communicate or apply this in business
• Source and motivate for new data and/or features (both within and external to partner companies) that may be required to deliver DaaS or modelling requirements.
• Assess the effectiveness and accuracy of new data sources and ensure that they are appropriate for the BluNova environment.
• Ensure that informative datasets are appropriately served for analytics and BI applications inside and outside of BluNova as required
• Describe and motivate for changes in data requirements for the data engineer and/or data scientist to include in the pipeline.
• Influence the architecture of data structures and feature sets so that they, facilitate diverse and detailed analyses, enable large scale processing, manage data sensitivity and promote future applications of the DaaS environment.

Requirements

Behavioural Competencies

• Plan and align
• Communicate effectively
• Ensure accountability
• Collaborates
• Financial acumen
• Manages complexity
• Resourcefulness

Education

• Post graduate qualification in Project Management (PMP) or related discipline
• Post graduate qualification in Information Technology or related discipline advantageous

Experience

• Minimum of 5+ years of combined project management, scrum master and development work experience required, with at least 3 years using Agile methodologies

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JOB PURPOSE

The Communications and Events Coordinator will be responsible for supporting the communications, marketing and events team in organising and executing internal events alongside the Events Manager, managing social media platforms, content development and curation, creative and professional writing, managing internal platforms, and providing ad hoc administrative support

RESPONSIBILITIES

Internal Events

• Assist in the planning, coordination, and execution of internal events such as team meetings, workshops, and corporate functions
• Coordinate with external vendors and suppliers to ensure timely delivery of event materials and services

Social Media

• Manage social media platforms including Facebook, LinkedIn, Instagram, and YouTube, by creating engaging content, scheduling posts, and monitoring interaction
• Create a Social Media Calendar

Internal Communications

• Collaborate with the communication and marketing managers to develop content calendars and strategies to enhance brand presence and engagement on social media
• Assist in the creation and distribution of internal communications materials such as newsletter, posters, emails, announcements, and presentations

Administrative Tasks

• Provide administrative support as needed, including but not limited to data entry, filing, and coordinating meetings
• Monitor and track event and social media analytics to measure the effectiveness of campaigns and initiatives
• Stay updated on industry trends and best practices in communications, events, and social media marketing

Collaboration

• Work closely with cross-functional teams, including sales, design, and content, to ensure cohesive and effective marketing efforts
• Foster good relationships with external partners, vendors, and agencies

Requirements

BEHAVIOURAL COMPETENCIES

• Ensures Accountability
• Plans and Aligns
• Collaborates
• Communicates Effectively
• Interpersonal Savvy
• Drives Results
• Customer Focus
• Tech Savvy

SKILLS

• Action Planning
• Data Collection and Analysis
• Computer Skills
• Planning and Organizing
• Verbal Communication
• Adaptive Mindset
• Writing Skills

EDUCATION

• Matric
• Bachelor’s degree/National Diploma in Communications, Marketing, Public Relations, or related field

EXPERIENCE

• Previous experience in event planning, social media management, or communications is a plus
• Strong organisational skills and attention to detail
• Photography Skills and added advantage
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite and social media management tools
• Ability to multitask and prioritize tasks in a fast-paced environment
• Creative thinking and problem-solving skills

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Job Purpose

Provides data analysis and segmentation of consumer data to support digital marketing channels and campaigns as well as performance reporting and analysis of the organization's digital marketing channels and campaigns.

RESPONSIBILITIES

External Communications

• Develop and/or deliver a plan for significant aspects of internal and external communications with guidance from senior colleagues.

Digital marketing data provision

• Provide analyzed data for a particular product, service or specialty digital marketing initiative while working within established DMP (Data management platform)and online marketing management systems.

Data Exploration

• Conduct research and select relevant information to enable analysis of key customer segments, themes and trends using primary and secondary data sources and business intelligence tools.

Customer Relationship Management / Account Management

• Engage with and build relationships with relevant decision makers and influencers within the BLT organization and to enable effective two-way flow of information and resolution of issues.
• Collect feedback from identified customers or customer segments, in conjunction with BLT businesses, to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Digital Marketing Plan Execution

• Provide data for digital marketing plan execution
• Provide analysis to monitor performance of digital marketing campaigns.

Insights and Reporting

• Prepare of various data and analytics reports.

Customer Needs/Experience Research

• Support internal and external customer and market research by performing customer and market research and analysis techniques using both internal and external data Management
• Manage and develop information analyst resource(s)

Requirements

Behavioural Competencies

• Plans and Aligns
• Business Insight
• Communicates Effectively
• Customer Focus
• Manages Complexity
• Drives Results
• Optimizes Work Processes
• Tech Savvy
• Builds Networks

Skills

• Action Planning
• Planning and Organizing
• Verbal Communication
• Commercial Acumen
• Customer and Market Analysis
• Data Collection and Analysis
• Computer Skills
• Data Control
• Maintains the Relationship
• Manages Buyer Indifference
• Navigates Customer Challenges
• Reporting
• Strengthens Customer Connections
• Understands the Buying Process
• Marketing Commercialization

Education

• University (First degree)

Experience

• Experience enables job holder to deal with the majority of situations and to advise others (Over 6 years to 10 years)
• Basic experience of coordinating the work of others (2 – 5 years)
• Experience in sourcing, segmenting, analyzing, interpreting and advising using customer related information – (3-6 years)
• Data management for analysis for digital marketing advantageous

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Job Purpose

To drive business growth within the company and ensure the best possible experience for our customers by fostering and nurturing customer relationships through exceptional service planning, coordinating and control of the activities of the customer experience process to meet organisational and operational objectives.

Responsibilities

Customer Relationship Management

• Acts as a bridge between the organization and potential clients, helping the organization grow
• Creates long-term value for the organization, supporting the scaling of operations by supporting strategic partnerships
• Researches and identifies prospective clients, understanding their needs, and tailoring compelling pitches to pique interest
• Supports and maintains a pipeline of leads, tracking client interactions by following the business development process and plans
• Establishes a network of invaluable connections within the industry by actively engaging with peers, industry experts, and potential collaborators to attract new clients and identify opportunities for existing clients
• Reviews and provides consultation to clients on their portfolios
• Schedules and facilitates regular meetings and maintains communication with all other supporters of assigned portfolios to allow for cross collaboration and knowledge sharing across the teams
• Ability to maintain a professional attitude while working in a fast-paced environment
• Possesses a creative and adaptable approach to problem-solving, pioneering inventive ways to engage potential client

Customer Experience Execution

• Focuses on customer service and experience to enhance the organisation’s reputation building a loyal customer following, to contribute to long-term success
• Leverages deep functional expertise in order to expand the customer’s use of existing products and to identify new products offerings
• Builds/maintains rapid channel of communication to customer in case of service- related issues and events
• Represents the “Voice of the Customer” and creates a culture of Customer
• Centricity by integrating a customer-centric approach into the business development strategy
• Engages with customers, addressing their concerns promptly, and exceeding their expectations to create a positive brand
• Has a proactive approach to customer service, actively seeking feedback, measuring customer satisfaction, and continuously refining the organisation’s offerings based on customer input
• Provides direction and leadership to cross-functional project resources (both internal and external), leveraging them to ensure delivery and client satisfaction
• Supports and manages client initiatives related to data quality, reporting, technology upgrades and implementations
• Develops a good understanding of the customer environment and uses this knowledge to proactively drive improvements and efficiencies in Customer Support
• Manages regulatory questions and communications
• Possesses excellent customer engagement and relationship development skills and the ability to articulate customer requirements and priorities
• Implements processes and systems to provide quick yet thorough responses to internal and external partner requests and requirements
• Manages partner requests, issues, questions, training on a day-to-day basis, including but not limited to end user production problem tracking
• Interfaces with internal product, technology, business and operations teams to ensure partner and end user satisfaction

Analytics

• Keeps accurate records and document customer service actions and discussions
• Analyses statistics and compiles accurate reports
• Develops, tracks and reports key performance measurements for the unit
• Assesses and review customer complaints
• Tracks customer complaint resolution
• Monitors accuracy of reporting and data base information. Analyzes relevant data to determine customer service outputs
• Demonstrates advanced insights and understanding of customer’s business/industry and challenges appropriately the way a customer views both their business and processes

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrates consistent application of internal procedures
• Plans and prioritises, demonstrating abilities to manage competing demands
• Demonstrates abilities to anticipate and manage change
• Demonstrates flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Requirements

Behavioural Competencies

• Communicates Effectively
• Plans and Aligns
• Customer Focus
• Instills Trust
• Collaborates
• Situational Adaptability
• Business Insight
• Collaborates
• Customer Focus
• Ensure Accountability
• Manages Complexity

Skills

• Verbal Communication
• Commercial Acumen
• Planning Organising
• Action Planning
• Policy and Procedures
• Data Collection and Analysis
• Reporting

Education

• Matric
• Technical qualification in Engineering or IT-related studies

Experience

• Minimum of 5 years’ progressive experience within a similar role Experience in Customer Service environment essential
• Minimum 2 years of experience in an account management role or client facing role
• Own and develop relationships with the frontline account management and specialist sales, servicing and supporting organizations to provide customer technical insight
• Experience working within a technology organization and communicating with a technical contact level is strongly preferred
• Experience in the credit risk space or similar is advantageous
• Advanced knowledge of, or experience using, AI technologies a strong plus

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Job Purpose

Support business and strategic decisions, such as decisions about the future of services and the direction that Jisc takes 
Support conversations with stakeholders, such as government, funding bodies and interest groups which will lead to highlighting areas of possible future work and sector trends
Enhance external reporting, to both members and funders, by allowing us to provide more detailed and meaningful figures on usage and trends
Provide timely and accurate information to users in a way that is user-friendly, usable and digestible
Allow more users across Jisc to find new ways to utilise their data to the benefit of Jisc and its members

RESPONSIBILITIES   

Design and Development 

• Evaluates internal and external customers’ needs and abilities in order to provide appropriate solutions
• Develops and writes business requirements for the design of solutions/reports
• Identifies and provides input to new technology opportunities that will impact enterprise-wide BI systems 
• Advise generally on the potential for data use across the business, and also to make colleagues aware of the limitations of datasets and what decision-making that they can and cannot provide evidence for
• Explores data and discovers patterns, meaningful relationships, anomalies and trends
• Designs “views” and custom reports
• Researches business problems and creates models that help analyze and inform these business problems
• Develops best practices for report/dashboard deployments
• Ensure that integrated data and ETL processes provide correct data which is of value and able to be processed.
• Analysis, design, development, implementation, maintenance and system testing of Information systems.
• Conduct research

Business Analysis

• Develop internal business intelligence reports - including interactive business intelligence reports, strategic management reports and ad hoc reports - on a prioritised basis
• Carry out data modelling and build scenarios to allow decision support
• Performs analyses for a wide range of requests using data in different formats and from various platforms
• Providing regular analysis and interpretation of data and trends to support decision making by the leadership team, including text, graphics and other statistical representations
• Carry out detailed projects and studies, sometimes in collaboration with external consultants
• Work closely with product managers and their team to identify performance
• information that would help them, and to identify opportunities for using data in managing their operations effectively
• Recommends quality metrics and ensures quality metrics are documented and tracked; creates data quality tickets as needed
• Designs and delivers end-user training and training material

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others.
• Demonstrate consistent application of internal procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
• Business Requirements Identification
• Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly

 Requirements

Behavioural Competencies

• Manages Complexity
• Optimizes Work Processes
• Ensures Accountability
• Plans and Aligns
• Action Oriented
• Decision Quality
• Business Insight
• Cultivates Innovation
• Nimble Learning

Skills

• Data Collection and Analysis
• Computer Skills
• Action Planning
• Analyze Alternatives and Recommend Solutions
• Assessment
• Business Requirements Analysis
• Enterprise Readiness Assessment
• Perform Gap Analysis
• Planning and Organizing
• Project Quality Management
• Project Risk and Issue Management
• Requirements Elicitation and Facilitation
• Verbal Communication
• Adaptive Mindset
• Analyze Current State/AS-IS State
• Business Case Contribution
• Commercial Acumen
• Compliance Management
• Customer and Market Analysis
• Data Control
• Database Administration
• Define Future State/TO-BE State
• Document and Model User Requirements
• Prioritizing
• Project Change Management
• Project Cost and Budget Management
• Project Estimating
• Project Scope Management
• Project Testing
• Requirements Traceability and Management
• Review and Reporting
• Validate Requirements
• Verify Requirements

Education

• Matric
• Related Degree

Experience

• Experienced practitioner able to work unsupervised (13 months to 3 years)