Business Manager Retail - Boksburg at CHEP

Position Purpose

The Retail industry is a market segment CHEP is targeting to deliver the growth required to meet future growth objectives within SSA.

CHEP’s focus on the Retail industry with its product and service offering necessitates the implementation of a Retail service structure to support the new and existing business secured in this industry.

The Retail Business Manager, also referred to in the industry as a Regional Sales Account Manager, will be responsible for the overall service delivery, customer support and relationship management of CHEP’s Retail customers.

• The incumbent will be required to ensure service level KPI’s are met and revenue generation from these customers is sustained and grows in accordance with the budgeted requirements.
• The candidate will engage with customers across various functions and multiple levels within customer organizations. 
• The candidate will focus on customers within the Gauteng Region and will implement action plans and objectives ensuring that revenue, volume, profitability, and customer service objectives are achieved. 
• The candidate will initiate and lead in the development process of identified opportunities and ensure that each customer is supported at the specified standard.
• Customer Relationship Management:
• Liaison with customer management as defined by the customer profile.
• Assisting in and conducting rate negotiations when and where necessary.
• Conducting, or where relevant, coordinating in conjunction with the Hire Stock Audit team and CCT team, system control audits on customers identified for such audits.
• Provide feedback to customers on control system audits, pool usage statistics, and handle business related problems. Agree and implement action plans.
• Entering into written correspondence with customers to confirm all salient points discussed at regular meetings. Entering into discussions to resolve any disputes promptly, in a manner acceptable to both parties.
• Continually re-selling CHEP concepts and benefits, to ensure that customers fully appreciate the commercial benefits of CHEP (solution selling).
• Focus on reducing excessive wear and tear within the equipment pool.
• New and Existing Business Development by:
• Actively identifying new business opportunities in all market sectors.
• Ensure that relevant prospect information is obtained and conveyed to the business.
• Implement strategies and plans for development of new business and growth opportunities
• Participate, lead or support new business projects.

Other Responsibilities :

• identifying opportunities within the Retail, Wholesale and QSR market in order for CHEP to pursue Last Mile or In-Store solutions and opportunities.
• adopting a Value Chain approach with all customers in order to add value and drive efficiencies in the customer's business.
• understanding all the relevant business processes that are in place and adhering to these processes.
• ensuring a detailed, in-depth knowledge of the customer business solution to be implemented.
• Adherence to CHEP SSA Business Rules and Best Practices
• Debtors' management on all accounts in allocated portfolio
• Solution-selling of value-adding services and any other solutions as developed within CHEP.

Key requirements

• Diploma
• 3-5 years CHEP experience.
• 3-5 years Solution Selling experience.
• Proven network, collaboration, negotiation and selling skills. essential.

Skills and Knowledge

• Sales skills
• Strong business acumen
• Strong process / work systems skills
• Ability to prioritize and focus a must.
• Negotiation skills
• Strong relationship builder
• Strong written and verbal communicator
• Data analysis skills
• Knowledge of distribution and logistics methodologies
• Strong MS Office skills
• Must be self-motivated individual, with strong customer service mindset.
• Must be courteous and polite in written and oral communication.
• Valid driver’s license.