Current Vacancies at CHEP

Position Purpose :

• The Senior BIRA Analyst must take the lead in the development, ownership and accountability of Business Intelligence Products for the allocated function/s for the business based on business requirements. This includes full stack development from data gathering, ETL implementation, modelling and final production of the Business Intelligence Product.

This includes advanced projects and accountabilities with multiple levels of complexity.

Scope :

All dashboards/reports across IMETA across all functions or specific complex and complicated portfolios.

Major/Key Accountabilities :

• Engage and own the key relationships with stakeholders across the regions within the specific function/s within their portfolio as the BIRE SME in the function.
• Translate complex business requirements into actionable user-friendly business intelligence products to support the IMETA, BIRA, regional and functional strategies and decision making.
• Translate complex data from multiple data sources into information and insights to drive decision making at several levels i.ie. data driven decision making.
• Design, develop and deploy advanced ETL solutions to extract data from several data sources, transform and load into the warehouse (Amazon (AWS) RDS).
• Leverage best practice in deployment of business intelligence solutions.
• Design, develop and deploy reports/dashboards and data products as per business needs in IMETA (ensuring data accuracy and stability). Also accountable for what products are deployed into the functional BI Product Suite and ensuring they align with the functional strategy and regional strategy.
• Drive best practice implementation to improve the product offering to business stakeholders.
• Lead strategy initiatives undercovering opportunities based on data trends.
• Complete required documentation for reports/dashboards/data products created to ensure knowledge management best practice are met.
• Propose enhancements on new/current reports (standardization, usability, workload).
• Frequently ensure that reports/dashboards/databases are timely updated and in accordance with set standards to ensure business has the most updated in time reports, dashboards, etc.
• Lead various projects at once across various regions for the function/s within the individuals accountability.
• System reporting owner for systems linked to the function.
• Mentor more junior analysts in the team.
• Own and lead the function/s within the Business Intelligence Product Suite end to end.

Measures

• Implementation of business intelligence products against the project plan and ad hoc business requirements; and within timelines agreed. Alignment of the BI products to the functional strategy.
• Ensure downtime of dashboards, reports, data products, ETL packages and other BI related items no more than 5% of the time.
• Ensure reports and dashboards are developed as per customer requirements and backend implementation done according to agreed best practice.
• Drive customer usage of products developed.
• Collaborate, drive and lead the deployment and implementation of functional BI Products developed by global teams into the region.
• Customer satisfaction.

Key requirements:

• Technology/Statistics/Information Management/Information Systems/ Financial Management/Computer Science related degree (3 year degree)
• Minimum of 5 years working experience in a similar role (Business Intelligence analyst/Data Engineer/Data Analyst).

Previous business intelligence experience is a non-negotiable specifically in:

• Experience working with large datasets, data modelling and database knowledge (Experience with Amazon RDS is a plus).
• ETL Experience (Design, development and deployment of complex ETL processed).
• Experience in writing complex queries, data modelling and performance tuning based on best practice.
• Experience in merging complex variety of datasets into meaning insights and information for decision making.
• Previously developed complex and advanced business intelligence visualization products specifically PowerBI solutions.
• Experience translating business requirements into powerful business solutions.
• Worked with measures and KPIs.
• Change management.
• Project management experience (manage priorities, standardization, automation, troubleshooting and short-term planning).
• Experience working with senior leaders and alignment on products aligned to driving strategic deliverables or focus areas.
• SAP Business Objects and SAP BW experience (is a plus)
• Good understanding of Finance

Skills and Knowledge

• Strong service orientation
• Very good customer orientated skills
• Extremely flexible and able to work under pressure
• Diplomatic and sensitive when serving customers of a different mentality and culture.
• Can act under time pressure and interact with senior level stakeholders.
• Ability to work autonomously.
• Ability to work with remote teams.
• Driven by results.
• Ability to learn on the fly.
• Problem solver (troubleshooting).
• Ability lead project and streams with little guidance.
• Ability to mentor and guide juniors.
• Ability to contribute to the BIRA strategy, data governance, etc. that will assist in the standards to be implemented in the BI Space.

Technical skills:

• Advanced Analytical Skills.

Full Business Intelligence stack skills:

• SQL (Highly proficient) and SSMS.
• Postgre SQL
• ETL (Proficient) in SSIS.
• Modelling (SSAS).
• Visualization, dashboard development and storytelling (PowerBI (Advanced)). Advanced Proficiency.
• Excel (Advanced skills).

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Position Purpose

• The Human Resources Generalist provides direction and support to employees and managers by providing timely and accurate information in the areas of HR policy and procedures.
• The position holder also provides support and training for annual HR processes e.g. PDP and is responsible for ensuring the shared service support delivery model meets clients’ needs.

Key Accountabilities

• Act as the first point of contact for all employees with regards to HR queries and where applicable direct interaction with the HR Operations team
• Provide day-to-day administration of HR policies and programs and ensure that they are effectively communicated to all employees
• Provide support to managers on employee related queries
• Work closely with regional HR Operations team to lead process improvement initiatives
• Provide support to regional Recruitment and Employee Relations teams as required
• Ensure smooth delivery of on-boarding, training and compliance initiatives
• Provides support and training of annual HR processes including PDP, ASR, Talent Reviews and Pulse Surveys
• Partner with Centres of Expertise (COE) to support Reward and Talent & Learning initiatives with managers and employees
• Partner with service centre managers to drive HR Transformation agenda
• Implement and management the Employment Equity and BBBEE incentives as per legislation.
• Ensure complication of respective legislation (BCEA, etc.)
• Provide HR support to Inland Region- Free State, Polokwane, Nelspruit, Gauteng, Mozambique, Namibia and Zimbabwe sites.

Key Requirements

• Bachelor’s degree in Human Resources or in a relevant Human Resources technical discipline
• 3-5 years related experience in Human Resources
• Proven experience in administration and explanation of HR policies and procedures
• Experience with end user customer support and training
• Experience of HR systems, Workday preferable

Skills and Knowledge

• Demonstrated experience interacting with employees and management at all levels and providing excellent customer service  
• Customer service focussed
• Strong interpersonal skills
• Strong attention to detail
• Knowledge working with Trade unions.
• Knowledge with regards to relevant legislation; (BCEA, EEA, LRA, SD Act, Code of Good Practice, SDL Act, SETA, SAQA, NQF)

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Position Purpose

The Retail industry is a market segment CHEP is targeting to deliver the growth required to meet future growth objectives within SSA.

CHEP’s focus on the Retail industry with its product and service offering necessitates the implementation of a Retail service structure to support the new and existing business secured in this industry.

The Retail Business Manager, also referred to in the industry as a Regional Sales Account Manager, will be responsible for the overall service delivery, customer support and relationship management of CHEP’s Retail customers.

• The incumbent will be required to ensure service level KPI’s are met and revenue generation from these customers is sustained and grows in accordance with the budgeted requirements.
• The candidate will engage with customers across various functions and multiple levels within customer organizations. 
• The candidate will focus on customers within the Gauteng Region and will implement action plans and objectives ensuring that revenue, volume, profitability, and customer service objectives are achieved. 
• The candidate will initiate and lead in the development process of identified opportunities and ensure that each customer is supported at the specified standard.
• Customer Relationship Management:
• Liaison with customer management as defined by the customer profile.
• Assisting in and conducting rate negotiations when and where necessary.
• Conducting, or where relevant, coordinating in conjunction with the Hire Stock Audit team and CCT team, system control audits on customers identified for such audits.
• Provide feedback to customers on control system audits, pool usage statistics, and handle business related problems. Agree and implement action plans.
• Entering into written correspondence with customers to confirm all salient points discussed at regular meetings. Entering into discussions to resolve any disputes promptly, in a manner acceptable to both parties.
• Continually re-selling CHEP concepts and benefits, to ensure that customers fully appreciate the commercial benefits of CHEP (solution selling).
• Focus on reducing excessive wear and tear within the equipment pool.
• New and Existing Business Development by:
• Actively identifying new business opportunities in all market sectors.
• Ensure that relevant prospect information is obtained and conveyed to the business.
• Implement strategies and plans for development of new business and growth opportunities
• Participate, lead or support new business projects.

Other Responsibilities :

• identifying opportunities within the Retail, Wholesale and QSR market in order for CHEP to pursue Last Mile or In-Store solutions and opportunities.
• adopting a Value Chain approach with all customers in order to add value and drive efficiencies in the customer's business.
• understanding all the relevant business processes that are in place and adhering to these processes.
• ensuring a detailed, in-depth knowledge of the customer business solution to be implemented.
• Adherence to CHEP SSA Business Rules and Best Practices
• Debtors' management on all accounts in allocated portfolio
• Solution-selling of value-adding services and any other solutions as developed within CHEP.

Key requirements

• Diploma
• 3-5 years CHEP experience.
• 3-5 years Solution Selling experience.
• Proven network, collaboration, negotiation and selling skills. essential.

Skills and Knowledge

• Sales skills
• Strong business acumen
• Strong process / work systems skills
• Ability to prioritize and focus a must.
• Negotiation skills
• Strong relationship builder
• Strong written and verbal communicator
• Data analysis skills
• Knowledge of distribution and logistics methodologies
• Strong MS Office skills
• Must be self-motivated individual, with strong customer service mindset.
• Must be courteous and polite in written and oral communication.
• Valid driver’s license.