Business Process Engineer (Business Bank) at Capitec Bank

Purpose Statement

• To develop and implement new or improved business solutions (system developments and/or process improvements) for Mercantile/Capitec Business Bank in support of Capitec Bank's overall business objectives and strategy.
• Responsible for complex systems process analysis, design and simulation. Has high level understanding of organisation's business systems and industry requirements. Conducts mapping sessions with business units to facilitate process enhancement and change in terms of business strategies. Focus is on process analysis and re-engineering with an understanding of technical problems and solutions as they relate to the current and future business environments. Creates process change by integrating new processes with existing ones and communicating those changes to business system teams. Recommends and facilitates quality improvement efforts. May lead re-engineering team and act as project manager in some cases.
• Primary Focus: (1) To optimally design core business processes through business models, processes and requirements for Business Banking, (2) To continuously improve the cost effectiveness of Business Banking and any support areas with a direct link to Business Banking, through optimal service delivery, self-service strategies and optimising workload, (3) To ensure that business benefits are realised according to the Capitec strategic and business objectives, (4) To support new revenue growth initiatives, and (5) To drive continuous improvement post implementation of projects to track achievement of business benefits to deliver on strategic and business level objectives.
• Secondary Focus: (1) To translate and prioritise the business needs for new ideas, projects or system changes for developing/buying IT solutions and/or improving business processes, (2) To support change management and the designing of new policies, procedures and performance measures, (3) To evaluate and optimise business processes and new business initiatives using quantitative techniques, such as simulation models, and (4) To influence the strategic and planning process in defining and introducing innovative concepts

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Information Technology or Engineering - General

Qualifications (Ideal or Preferred)

• Diploma in Business Analysis

Experience

Minimum:

• 5+ years' relevant experience of enterprise wide business solution design and business process improvement, processing systems, processes and procedures in a banking / financial environment.
• Translating corporate strategies and objectives into initiatives and/or projects
• Initiation and implementation of projects with the goal to improve performance through business process improvements
• Initiation and implementation of continuous improvement capability

Ideal:

Initiation and implementation of revenue growth initiatives

• Enabling business strategies and objectives into business benefits
• Initiation and implementation of innovative concepts

Knowledge of the following areas are required to perform the job:

• In-depth knowledge and understanding of banking operational environment and objectives (i.e. productivity, profit, efficiency, processes and procedures and client service)
• Banking transactional processes
• Business process mapping methodologies
• Project Management methodologies (Agile, DevOps, etc.)
• Management Operating System best practices
• Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints, PDCA, etc.)
• Incident management and workflow methodologies
• Supply chain methodologies
• Workflow methodologies
• Business analytics and new developments
• System design standards
• Requirements gathering

Competencies

• Deciding and Initiating Action
• Working with People
• Persuading and Influencing
• Presenting and Communicating Information
• Applying Expertise and Technology
• Creating and Innovating
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change

Additional Information

• Clear criminal and credit record
• A valid driver's licence is preferred