Business Process Manager at Woolworths

Introduction

• Champion, optimise and enhance the Fashion | Beauty | Home (FBH) buying and design processes as well as the broader Woolworths merchandise Cycle.
• Your job will be focused on optimising as well as delivering projects and enhancements that make us simpler and faster, future fit within the buying and design process remit. You will play a key role in the use, adoption & improvement of the Product Lifecycle Management (PLM) system and Edited reporting platform.

Job description

• Business Process Optimisation (buying and design)
• Continually seek process/system improvement opportunities within FBH buying and design, drawing on their functional expertise.
• Define, manage & communicate the implementation of changes / projects that deliver improved business solutions alongside the FBH Change manager, the FBH Academy and project teams.
• Sign off business requirement specifications for on-going projects in conjunction with the business champion if relevant.
• Perform the role of a process owner or custodian for the relevant functional FBH processes i.e. act as functional expert, represent the user needs, monitor Group adherence to principles and disciplines.
• Stay up to date on best practices and anticipate industry trend opportunity across FBH

WMC management

• Working closely with the Head of Strategy execution in FBH as well as FBH leadership teams to publish key dates and calendars which guide the Woolworths merchandise cycle.
• Work with the business and projects to document and implement any changes required to the WMC as dictated by changes in the operating model, strategy or to improve process.
• Reporting on Group adherence to the critical path and key calendars.

Strategy input and support

• Consult and partner with relevant business areas in support of their business strategies

 Process and System Support

• Support the FBH buying and design processes and systems, with the assistance of Process Analyst and Support Specialists.

 Stakeholder engagement

• The role involves interaction and cooperation of stakeholders across various businesses and technical teams, therefore it is essential that you are able to communicate at various levels and that you have strong project management skills.
• Facilitate the acceptance and ownership of new business solutions.
• Develop stakeholder relationships within relevant functional areas.
• Work closely with the Business Development team including Business Process Managers, Change Manager, Academy Manager and Improvement Projects Manager to ensure that changes and projects are embedded and integrated.

 People

• Effectively manage and influence the teams responsible for delivering new business solutions (e.g. project managers, process analysts, change managers, system analysts, etc.)

Minimum requirements

• Retail or associated business experience (5 – 10 years)
• Project management experience
• Training/change management experience
• Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA)
• Understanding of Project management methodology
• Detailed functional experience or knowledge
• Holistic understanding of end to end retail processes
• Knowledge of relevant business IT systems (particularly PLM)
• Ability to interpret strategies and implement shorter-term tactical plans
• Strong analytical capability
• Conceptual ability and integrated thinking
• Planning and organizational skills
• Strong interpersonal skills
• Systems thinking ability
• Change management understanding and strong communication skills

Apply by: 20 June 2025