Business Support Officer at Acacium Group

Unlock your potential

Are you organised, ambitious and passionate about helping people? Are you looking for a business who truly value their people and can offer endless career opportunities across a global organisation? If so, keep reading!

Due to business growth, we have an exciting job opportunity for a Business Administrator to join the team, where you will be given the full guidance and training to have a long and successful career with us! You will be joining our brand new office in Cape Town and will be part of a fantastic team who thrive on delivering excellent levels of service across the business. This is a great opportunity to kick-start your career with our world-class training and a clear career pathway that will equip you with the right skills and experience to build a successful future.

A career with us offers endless opportunities and career development within a global organisation. We put people at the heart of everything we do and each and every one of our employees plays an important part in our success.

Every day you will …

• Monitor and oversee the collection of all assigned timesheets (ensuring accuracy and timeliness) and uploading and maintaining data on relevant client portals for compliance purposes to enhance candidate satisfaction and retention.
• Handle candidate queries promptly and accurately whilst actively seeking referrals and communicating Pulse’s key selling points to enhance candidate engagement, foster trust and improve candidate retention rates.
• Liaise with vendors to ensure timely approvals and resolve delays, ensuring compliance with thirdparty portals and the escalation of risks as necessary. Supervise data extraction from portals and ensure proper portal maintenance to maximise candidate retention and compliance, ensure a smooth operation and mitigate any risks.
• Ensure effective usage and management of the CRM system, ensuring all data is kept up to date, whilst meetings and exceeding processing targets and providing regular updates to the Business Manager to ensure the reporting supports decision-making and enhances operational efficiency.
• Conduct checks in line with company standards and respond to incoming calls professionally to resolve queries or complaints, following established procedures and adhering to compliance standards to ensure exceptional customer service, an enhanced business reputation and foster trust with stakeholder

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation with different brands
• Regular events and incentives, both locally and Group-wide

To thrive in this role, you must ideally have…

• Strong attention to detail and organisational skills whilst working in a fast paced environment.
• Proficient with Microsoft Office and the ability to pick up new systems quickly
• Excellent customer service and communication skills when dealing with candidates and internal colleagues