Business Support Specialist at DSV

Minimum Requirements

• Grade 12
• Relevant Tertiary Qualification in Logistics, Supply Chain Management
• Industrial Engineering, or Inventory Management an advantage
• Intermediate computer literacy level in MS Word and Outlook
• Knowledge of WMS systems
• Highly proficient in Excel/PowerPoint for data management and
• reporting

Job Related Requirements

• 2-5 Years’ experience in a warehouse environment
• Extensive knowledge of Inbound, Outbound and Return
• processes and workflows
• Must be able to meet and manage customer expectations and
• ensure compliance to Policies, Regulations, Work Instructions
• and Workloads.
• A sound understanding of the Supply Chain.
• Must have the ability to handle conflict on a tactical and
• operational level
• Must be able to communicate effectively and efficiently with all
• levels of management
• Punctuality and good time management skills are essential
• elements for this position
• Very good analytical skills, and ability to think logically
• Must be able to work under pressure
• Assertive
• Forward Thinking
• Solution Orientated
• Self-Motivated
• Good with people
• Taking responsibility and accountability
• Attention to detail
• Sense of urgency

Added Advantages for the role

• Retail experience & understanding
• ERP / MRP / Planning & Scheduling systems exposure
• Exposure to strategic clients and communication channels

Main purpose of the role

You play your part in the communication between operational colleagues and our software suppliers. Working
as a "man-in-the-middle" to translate the requirements from operations to the FMS system. You will be
responsible to configure and test the solution offered to our client and operational colleagues as well as action
issue tickets logged by our FMS team.

Duties and Responsibilities

• As an Support Specialist, you will work with our Freight Management System. You will be actively configuring
• and supporting our FMS application MPO and you will be the point of contact for South Africa. Within this
• scope, you communicate with, for example, local engineers, colleagues from BCM or our software suppliers.
• Within your team, projects are clearly defined. You make good preparations together with your team. And are
• on standby during the implementation period to keep everything on track and solve problems in a timely
• manner. In addition, you and your team test and deliver software solutions internally. You then assist your
• colleagues in their final installation and commissioning.
• You get all this done by:
• Communicating and following up on requests to our software suppliers in line with SLAs via Jira;
• Configuring and testing our software vendors' products;
• Providing support to your operational colleagues;
• Developing work processes and standardisation within your team.
• Keeping system documentation up-to-date in accordance with the guidelines applicable within DSV