Call Center Agent - Durban at Premier FMCG (Pty) Ltd

Qualification Requirements

• Matric

Experience Requirements

• 1 year of previous experience working on excel
• Communication-written, verbal
• Problem-solving
• Numerical ability
• Innovation/Continuous Improvement
• Teamwork
• Accountability
• Organizational Understanding
• Proactive thinking
• Confident and outspoken to fit team’s culture.
• Good people skills.
• Well-spoken.
• Energetic and friendly towards customers.

Key Outputs

• Ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
• Deliver customer services in line with agreed processes which includes but is not limited to:
• Ordering and variance follow up on exceptions and outstanding orders.
• Returns minimization.
• Identifying in-store merchandising issues and reporting this to the manager
• Keeping accurate records as needed for the business per customer.
• Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
• Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
• Identify “on hold customer” orders and “price exceptions” and escalate to manager