Call Center Agent: Two Mountains Outbound at KDO

Job Description

The role consists of telephonic sales (cold calling) within a fast-paced call center environment. The ideal candidate would be an outgoing people’s person, with great communication and telephone etiquette. They should possess a strong, determined personality with a strong desire for growth within the industry. They should embody resilience and a never-say-die personality.

• To effectively sell life assurance products telephonically.

• To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects.

• To accurately identify needs by asking effective questions and listening attentively.

• Match benefits accordingly and demonstrate how a product satisfies the needs.

• Gain commitment to recommended action to handle objections and overcome them with ease.

• To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction.

• Action all customer requests and retain existing customer.

• Achievement of SPA (Sales per agent) as communicated in the SLA.

• Achievement of talk time targets, conversion and first collection as laid down in the SLA.

• Adherence to the script to ensure that the quality levels as set down are achieved accordingly.

• Adherence to all related legislation within the financial services sector.

• Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script.

• Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded.

Qualifications

• Matric

• Post Matric qualification (preferred)

• RE (added advantage)

• Insurance Industry understanding

• FAIS Accredited

• Cold calling experience and understanding

• Minimum of one year Call Centre experience in sales environment