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  • Posted: Dec 3, 2024
    Deadline: Not specified
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  • Cape Town is South Africa’s oldest city, its second-most populous and an important contributor to national employment. It is the legislative capital of South Africa, the administrative and economic centre of the Western Cape, and Africa’s third-biggest economic hub.The City of Cape Town aims to ensure fast, effective service and communication with our pu...
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    Call Centre Agent 2

    Requirements

    • Grade 12
    • Minimum of 2 years’ call centre or Customer Care

     Experience

    • Computer proficiency(MS office, Skype and SAP)
    • Literacy in SAP applications (C3, CICO, GIS, etc.)
    • Fully bilingual in at least 2 official languages of the Western Cape
    • Must be willing to work shifts

    Key Performance Areas

    • Attend to all customer interactions in a consistent and accurate manner
    • Solve customer queries efficiently and appropriately
    • Resolve a minimum of 80% of customer complaints and queries.
    • Act as a buddy to new staff and transfer of knowledge
    • Efficient logging of calls via SAP
    • Build relationships with department within the City

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to City of Cape Town on careers.capetown.gov.za to apply

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