Call Centre Agent (Customer Service) Mr Price Money - Durban at Mr Price Group

RESPONSIBILITIES

• Effectively respond to all requests and queries from customers 
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence 
• Ensure quality, friendly, consistent interaction when dealing with customers.
• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

QUALIFICATIONS

• Grade 12 
• 2-3 years customer care experience within a call centre environment 
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal).