Call Centre Agent at eThekwini Municipality

Job Purpose    

• To execute proper and correct administration and control over operation and revenue billing services rendered by the municipality.

Key Responsibility Areas    

• Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.
• Provides relevant revenue related information on various services provided/ offered by the Municipality.
• Performs Administration functions to maintain a high standard of customer service.
• Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.
• Processes all applicable administrative requirements for termination of existing municipal customers.
• Administrates all name change requests.
• Attends to all valuation roll changes and property registration enquiries.
• Contributes in policy cahnges and initiatives aimed at maintaining high standards and improving customer service.
• Adheres to contact centre culture and utilises technology to ensure effective, efficient and prompt customer service.
• Assists consumers to register / create profiles on the eServices.

Essential Requirements    

• Matric/Grade 12.
• 12 Months relevant experience.
• Computer Literacy.

Preferred Requirements    

• Matric/Grade 12 and relevant certificate accredited by SAQA
• 18 Months relevant experience.