Call Centre Agent Mr Price Money at Mr Price Group

Purpose

• Ensure customer's queries, store card applications, correspondence and employment verification. 

key responsibilities

Call Handling & Administration:

• Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms.
• Update customer's details on relevant Debtor's systems to ensure accurate and up to date customer details base.
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only).               

Requirements

Education:

• Grade: 12

Experience:

• 1 Year Call Centre Experience.

Knowledge/ Skills:

• Consumers Protection Act.
• Debtors Processes.
• POPI (Protection of Personal Information Act).
• Inquba Software.
• National Credit Act.
• ICASA (Independent Communications Authority of South Africa).