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  • Posted: Jun 23, 2022
    Deadline: Not specified
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  • The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
    Read more about this company

     

    Call Centre Agent Mr Price Money

    Purpose

    • Ensure customer's queries, store card applications, correspondence and employment verification. 

    key responsibilities

    Call Handling & Administration:

    • Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
    • Telephonically confirm employment and personal details to verify information provided on the store application forms.
    • Update customer's details on relevant Debtor's systems to ensure accurate and up to date customer details base.
    • Process all store card applications across all divisions to increase customer and credit base (outbound agents only).               

    Requirements

    Education:

    • Grade: 12

    Experience:

    • 1 Year Call Centre Experience.

    Knowledge/ Skills:

    • Consumers Protection Act.
    • Debtors Processes.
    • POPI (Protection of Personal Information Act).
    • Inquba Software.
    • National Credit Act.
    • ICASA (Independent Communications Authority of South Africa).                                                                                                             

    Method of Application

    Interested and qualified? Go to Mr Price Group on mycareer.csod.com to apply

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