Call Centre Agent Ref: CCA11-23 at The Commission for Conciliation, Mediation and Arbitration (CCMA) November, 2023

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- Call Centre Agent Ref: CCA11-23 at The Commission for Conciliation, Mediation and Arbitration (CCMA)
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Posted: Nov 30, 2023

Deadline: Not specified
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The advent of the Relations Act 660of 1995 (LRA) raised expectations about the fundamental change in the nature of South African labour relations and of effective dispute resolution and collective bargaining in particular. For many observers, the replacement of the Industrial Court by the CCMA signalled a shift from a highly adversarial model of relations t...
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Call Centre Agent Ref: CCA11-23 - 2 positions
- Job Type Full Time
- Qualification Higher National Certificate , National Certificate
- Experience 2 - 3 years
- Location Gauteng
- City Johannesburg
- Job Field Customer Care, Success and Service
Purpose:
- To provide advice and assistance on current Labour Legislation to the public in line with the appropriate CCMA processing procedures, guidelines and legislation.
Key Performance Areas (Include but not limited to):
- Telephonic advice to users
- Advice related to case queries
- Capturing Information on CMS (Case Management System)
- Customer Service Delivery
- Self-Development
Key Requirements:
- Appropriate Diploma or equivalent
- 2 – 3 years’ experience in the labour law environment
- Knowledge of Case Management System
- Knowledge of Microsoft Office Suite, specifically MS Teams
- Knowledge on Labour Law
- CCMA institutional knowledge
- Proficient in Languages: English, Sesotho and IsiZulu
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Method of Application

To respond in confidence, please send your detailed CV, copies of your qualifications, and a covering letter disclosing information that will assist the panel in considering your application to: [email protected]

When responding to the advert please ensure that the position reference( Ref:) is quoted first on the subject line, as is. And that the application is sent to the email address contained herein. Failure to observe this protocol may result in your application being disqualified.

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Call Centre Agent Ref: CCA11-23 at The Commission for Conciliation, Mediation and Arbitration (CCMA)

Call Centre Agent Ref: CCA11-23 - 2 positions

Method of Application

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Call Centre Agent Ref: CCA11-23 at The Commission for Conciliation, Mediation and Arbitration (CCMA)

Call Centre Agent Ref: CCA11-23 - 2 positions

Method of Application

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