Call Centre Agent at Vontier

PURPOSE OF POSITION

Assist retailers with eFuel and Sasol FuelEasy Overrides and Tap N Fuel Queries

KEY RESPONSIBILITIES

• Provide override codes for the processing of transactions.
• Assist sites with troubleshooting when transactions fail to authorise

POSITION RELATIONSHIPS

Internal               

• Other call centre agents
• VIS Network Manager
• Account Managers
• External
• Retailers

PERSONAL QUALIFICATIONS & EXPERIENCE 

Education/achievements   

• Grade 12 Certificate       

Experience/Knowledge        

• Good communication skills and interpersonal relations,
• Reliable with good ethical conduct
• Accuracy             
• Ability to communicate in one of the provincial languages, including Afrikaans

Specific Skills

• Customer Service Orientated,
• Proficiency in typing
• Good telephone manner
• Calm under pressure               

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Competency Descriptors

Utilises Critical Thinking

• Positively copes with change; applies knowledge and skills effectively in new environments.
• Motivated by the challenge of new work; comfortable with ambiguity; proactively seeks answers.
• Quickly learns when faced with new challenges and strives to enhance his/ her knowledge and skills.
• Applies past learning to solve current problems

Listens & Responds to Customers’ Needs             

• Demonstrates deep understanding of customer expectations and end user needs.
• Dedicated to exceeding customer expectations.
• Uses unfiltered customer feedback to make improvements in process, products and services.
• Is committed to excellence and understands how daily work impacts the customer.