The Hello Group exists to create game-changing integrated consumer and business services for migrant and marginalised communities.
Our services are co-created to be low cost, easily accessible and amazingly simple to use with technology at the very core. By constantly evolving for consumers and resellers we maintain market leadership and entrench the Hello G...
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Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.
Minimum Requirements
Matric Certificate
Multiple Languages (Advantageous)
Customer service qualification (Advantageous)
Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
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