Call Centre Training Specialist at Fidelity Services Group

• Overall Purpose of the Job: We are looking for a dynamic Training Specialist to develop and deliver high-impact training programs in a fast-paced environment. If you have a passion for coaching, and driving business results, this is your opportunity to make a difference!

Key Responsibilities:

• Deliver technical product, sales, objection handling, sales pipeline management training and customer‑centric training to enhance agent performance.
• Coach and mentor teams to elevate service quality and efficiency.
• Continuously improve training strategies and materials aligned with company SOPs inline with the ISO9001 standards
• Ensure teams provide accurate, courteous, and consistent customer service.
• Act as a subject matter expert, driving knowledge excellence.
• Measure training effectiveness and support performance improvement.
• Collaborate with divisional managers to optimize processes and training.
• Conduct refresher courses and manage knowledge checks.

Minimum Qualifications and Experience:

• Bachelor’s degree in human resources/management, Training or Development or any related area.
• Relevant Training Qualification
• Listener (software) experience - advantageous
• Call Centre experience - advantageous
• Security or Operations management experience
• Minimum 3 years relevant experience in the role is required
• Computer literate skills
• Solid experience with Microsoft Office
• Experience in security industry will be advantageous
• Code 08 Driver's License

Behavioral Competencies:

• Critical thinker with innovative problem-solving skills
• Familiar with traditional and modern training processes
• Strategic and creative mindset
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Meticulous attention to detail
• Good project management skills
• Communicate effectively with diverse personalities.
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking

Deadline:18th February,2026