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TotalEnergies is a company with a wealth of opportunities Because diversity is an integral part of our Company's history and inextricably woven into our DNA. Whatever your origin, gender identity, age or background, your experience is one of your greatest assets. Everyone has a place at TotalEnergies and in any one of our fields of activity!
Job Description
TotalEnergies Marketing South Africa has an exciting new opportunity in the Retail Card department for a Card Admin Officer who will be responsible for providing end to end administration processes on the Card Offering relating to both Customers and Dealers
In this position, your responsibilities will be:
To accurately create Customer and Dealer accounts on the Web based systems (Tomcard E-fuel , Extranet and MIS) , whilst following internal process
To ensure Customer and Dealer cards are well maintained in creation , printing ,blacklisting and renewals , whilst following the internal procedure
To investigate and resolve queries on a daily basis raised by Total Card Customers ,Dealers ,Total Customer Care agents and logged on SALSA , thereby contributing to being number one with our Customers
To investigate and capture manual transactions performed by Total Card Merchant’s onto the Tomcard System
To analyse daily the Card anomaly reports and communicate issues to Customers in order to ensure successful systematic transactions
To ensure product changes for stations are updated on Tomcard as required
To investigate errors on card balances and to ensure transactions are correctly sequenced , thereby ensuring Priority Control 2 (Trial balance) is well maintained
To accurately calculate ,capture and publish the monthly Total Card pricing on the Tomcard Systems as per internal procedure
To assist Customers and Dealers with the Total Card processes , systems , administration , reports and product knowledge
To provide daily support to the Card Sales Representative as per allocated areas
To investigate Bank EFT queries raised by Total Dealers and efficiently manage the resolution between Bank and Dealer / Customer
To submit weekly and monthly KPIs on activities within area of control to Management
To provide support with Projects related to all EFT and Card Offerings , developments or enhancements when required
HSEQ
To ensure constant adherence and compliance to company HSEQ and security standards, local by-laws, standards and legislation
Candidate profile
You possess the following:
Degree in Financial Management
3 years related experience in Oil or comparable industry
Good knowledge of systems (SAP /Ms Office Packages / Web Based Systems)
Good understanding of Practical Accounting
Good communication skills ( both verbal and written)
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