Card Admin Officer at TotalEnergies

Candidate Profile

• Diploma in Financial Management 1 to 3 years related experience in Oil or comparable industry required. 
• Good knowledge of systems (SAP /Ms Office Packages / Web Based Systems) 
• Good communication skills ( both verbal and written)

Activities

• Responsible and Accountable to provide end to end Administration processes on the Card and Mobility Offering relating to both Customers and Dealers 
•  To ensure Customer and Dealer cards are well maintained in creation , printing ,blacklisting and renewals , whilst following the internal and Group procedure 
•  To investigate and resolve queries daily raised by Customers and Dealers To investigate and capture manual transactions performed by TotalEnergies Card Merchant’s within 24 business- hours. 
• To analyse daily the Card anomaly reports and communicate issues to Customers to ensure successful systematic transactions. 
• To effectively manage daily the cash accounts and provide customers with balances. 
• To investigate errors and missing receipts on card balances and to ensure transactions are correctly sequenced , thereby ensuring Priority Control 2 (Trial balance) is well maintained as per procedure.
• To ensure good record keeping of requests by customers ( cards – new /hot listing , instructions of limit movements )
• To ensure clients card records are validated and kept up to date – quarterly reviews with clients. 
• To accurately calculate ,capture and publish the monthly Card pricing on the Tomcard Systems as per internal procedure. 
• To assist Customers and Dealers with the Card processes , systems , administration , reports and product knowledge
• To provide daily support to the Card Sales Representative as per allocated areas 
• To investigate Bank EFT queries raised by TotalEnergies Dealers and efficiently manage the resolution between Bank and Dealer / Customer 
• To submit weekly and monthly KPIs on activities within area of control to Management 
• To provide support with Projects related to all EFT and Card and Mobility offerings, developments or enhancements when required

HSEQ 

• To effectively manage and minimise HSE risk within area of responsibility by ensuring. 
• Compliance with all HSE Policies, rules, guideline, and legal requirements 
•  Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies 
• That HSE competency requirements are identified & enforced within area of responsibility