Case Manager/Care Coordinator - Welkom (Welkom) at Rand Mutual - RMA

Description
THE JOB AT A GLANCE

• To Coordinate the delivery of clinical rehabilitation service: physical therapy, occupational therapy, speech therapy and other necessary treatments. Serve as a liaison between the various functions in the Welkom Facility: Nursing care, hospital admission team, the various rehabilitation professionals (onsite and the sessional ones) and Operations to ensure effective communication and care continuity. Focal point for- rehab patients, families and employers at the Welkom Facility.

WHAT WILL YOU DO?

Rehabilitation Tasks

In sub- acute hospital:

• Liaison between Rehab case managers within RMA and the Welkom admission team and therapists
• Coordinate medical documents nursing and rehabilitation teams
• Assist with discharge planning sub-acute unit / home discharge
• Coordinator of initial planning meeting (IPM), family meeting and discharge meetings therapy professionals
• Evaluate quality of rehabilitation care
• Be able to authorize treatments when required for rehabilitation for medical invoice payments
• Provide rehabilitation plans and report for each case
• Plan and coordinate discharge plan MDT as well as operator (admission/ administration team)
• Coordinate transitioning to Vocational Rehabilitation/ re-skilling programs
• Coordinate social reintegration such as caregiver training/ home adaptation/ equipment authorization.

Social Re-integration Pillar Tasks

• Coordinate psychosocial support with relevant MSPs for intervention
• Coordinate all activities related to “independent living”: home adaptation, return to adaptive sport/ recreational tasks. Assess adaptive equipment and authorize. Link employee to relevant recreational organizations. Coordinate return to driving and engage relevant service providers/ agencies.

Home adaptations/ Care Facility admission:

• Coordinate Social Worker/OT/PT for home evaluation and report- in SA and SADC
• Coordinate home adaptation process such as finalization of claim (internal RMA liaison), coordinate funding of construction for recommended adaptations, liaison with employer. Track and report home adaptation success
• Assess suitability for long-term placement, where worker is severely impaired/ no caregiver. Coordinate placement options.

Patient and Family Communication

• Centre of communication between patients and their families about the rehabilitation process, expected outcomes, and home care strategies
• Ensure that patients and families are informed about available resources and support services.

Discharge Planning

• Develop and implement discharge plans that ensure a smooth transition from the hospital to home or next care setting (for Voc reskilling for instance or step-down care)
• Coordinate with Rehab case managers in Parktown and outpatient rehabilitation facilities to arrange post-discharge care.

Quality Assurance and Improvement

• Monitor and evaluate the quality and effectiveness of rehabilitation services
• Ensure accurate and timely documentation of patient assessments, care plans, progress notes, and other relevant information
• Ensure compliance with all regulatory requirements, hospital policies, and best practice standards
• Participate in quality improvement initiatives to enhance patient outcomes and service delivery. Coordinate teams for this

Reporting Tasks

Internal

• Daily record keeping on the tracking platform with Rehab Case managers in Parktown
• Tracking sub-acute (wound) care and rehabilitation care and providing dashboard
• Monthly reports, to Rehabilitation manager
• Interdependent team: PMP, CCA, HUM, Rehab case managers and Operations at Welkom.

External

• Employer: rehab report with individual case management plan, interpretation, and relay RTW possibility
• Sessional Medical professionals
• Families
• Referral institutions
• MSP: authorization/ repudiation of rehab treatment/ equipment.

Service Providers: 

• Vocational Re-skilling SP, NGOs.

Customer / Stakeholders

• Establishes relationships with, meets or renders services to on a regular basis
• Responsible for customer service: surveys and reporting for continuous improvements.

WHAT WILL YOU GET IN RETURN?

• We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwok and collaboration.

Requirements
WHAT YOU'LL BRING TO THE TABLE?

• Physiotherapy, Occupational Therapy, Social Work, and Nursing Degree
• Post Graduate diploma in Vocational rehabilitation (Advantageous)
• HPCSA /SANC/ Health care body registration
• 3 - 4 years of clinical experience in a rehabilitation setting with a deep understanding of Rehab processes and patient care
• 3 - 4 years’ experience in Rehabilitation/Disability case management/Return to work program
• Clinical coordination/ Time Management
• 2 - 3 years Claims management experience (Advantageous)
• Microsoft package - Clinical management software
• Deciding and initiating action
• Communication/Client liaison/Inter-personal skills
• Role is based in WELKOM - Required to be based in and around Welkom
• Willing to travel.
• Analyzing clinical data
• Time Management & Organising