• RMA in a nutshell Identifying a need to help care for miners who were injured while on duty, Rand Mutual (RMA) was founded in 1894 by three mining companies on the Witwatersrand as a non-profit mutual assurance company. Today RMA has grown to offer workmens'​ compensation benefits to the mining, iron, metal, steel and related industries ...
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THE JOB AT A GLANCE
- This role will be responsible for planning, implementing and overseeing RMA Life’s overall Broker Development strategy as well as growing its existing book size. This role is accountable for the RMA Life Group Risk sale’s and customer targets, in line with our BOS Strategy. This role is also responsible for ensuring sustainable revenue growth and profitability by constantly maximizing market penetration.
WHAT WILL YOU DO?
- Provide strategic direction to the RMA Life Group Risk Business Development Function.
- Securing new business partners and expanding opportunities within the current client base.
- Design, implement, and manage new and well-researched business initiatives, strategies, and solutions, ranging from relationship development to retention.
- Negotiate business development transactions inclusive of transaction agreements, subscription agreements, and partnerships.
- Maintain a stable knowledge base of the group risk industry, competitors, and regulatory activity.
- Conduct regular research, keep up with trends and best practices, maintain competitive edge, and keep the business at par with competitors in the market.
- Establish synergistic relationships with key role players in the market. Attend numerous industry events and conferences.
- Establish and maintain long term relationships with key clients, potential clients, intermediaries, and key strategic partners.
- Partner with the Pricing and Product teams to provide technical expertise and knowledge sharing to clients and intermediaries.
- Work closely with the Pricing, Administration, Disability management and Underwriting areas to ensure exceptional client service delivery.
- Deliver improved Customer Analytics & Market intelligence that enables RMA to leverage data in key business decisions. This includes the analysis and reporting of key findings of multiple business metrics to determine the effectiveness of sales.
- Contribute to the development and implementation of Marketing and Customer strategy for RMA Life Group Risk.
- Collaborate with the rest of the RMA Life team and contribute sales and customer expertise across the different divisions to align the overall RMA strategy.
WHAT YOU'LL BRING TO THE TABLE?
- 10 - 15 years Employee benefits experience including at least 5 years of EB business development experience (required)
- Business degree (advantageous)
- RE5 (required)
- NQF 5 in Wealth Management of Financial Planning / 120 FAIS credits (required)
- Demonstrated ability to develop and maintain positive relationships with all stakeholders internally and externally.
- Exceptional sales and business development skills.
- Knowledge of MS Office suite
Competencies
- Strategic thinker & solution orientated
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Strong business communication skills (written, presentations, verbal etc.) English and Afrikaans
- Ability to work independently.
- Ability to take accountability, responsibility, and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurised, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organisational skills.
- Proactive, self-motivated.
- Customer oriented.
WHAT WILL YOU GET IN RETURN?
- We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Requirements
- 10 - 15 years Employee benefits experience including at least 5 years of EB business development experience (required)
- Business degree (advantageous)
- RE5 (required)
- NQF 5 in Wealth Management of Financial Planning / 120 FAIS credits (required)
- Demonstrated ability to develop and maintain positive relationships with all stakeholders internally and externally.
- Exceptional sales and business development skills.
- Knowledge of MS Office suite
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Description
THE JOB AT A GLANCE
- Reporting into the People Analytics and Shared Services Manager, the HR Shared Services Coordinator provides administrative support and coordination within the HR Shared Services team. This role is responsible for ensuring efficient processing of HR transactions, handling employee inquiries, and maintaining HR systems and records.
Key Responsibilities
HR Transaction Processing
- Process HR transactions including employee data changes, onboarding, offboarding, promotions, and transfers.
- Ensure all HR transactions are completed accurately and in a timely manner
- Maintain and update employee records in HR systems.
- Provide ER administrative support and maintain all processes on the system
- Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.
- Maintain LMS, the HR System and the recognition portal
Employee Support
- Resolve all queries related to the HR value chain (Onboarding, Performance Management, Talent Management, Learning & Development, Remuneration & Benefits and Offboarding)
- Serve as the first point of contact for employee inquiries related to HR policies, procedures, and programs.
- Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring only complex issues to others.
- Provide accurate and timely responses to employee questions and escalate issues as needed.
- Assist employees with navigating HR systems and tools.
Administrative Support
- Generate and distribute HR-related documents such as employment verification letters, status change forms, and reports.
- Assist with the preparation of HR communications and materials.
- Support HR projects and initiatives as needed.
Data Management
- Ensure accurate entry and maintenance of employee data in HR systems.
- Conduct regular audits to ensure data integrity and compliance with company policies.
- Generate reports and perform data analysis as required.
- Compliance and Documentation
- Ensure compliance with employment laws and regulations.
- Maintain confidentiality and security of employee information.
- Assist with the implementation of HR policies and procedures.
Collaboration and Team Support
- Work collaboratively with HR team members and other departments to support HR service delivery.
- Participate in team meetings and contribute to process improvement discussions.
- Provide backup support to other HR Shared Services team members as needed.
WHAT WILL YOU GET IN RETURN?
- We offer great opportunities for personal and professional development in a stable company that’s 127 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Requirements
WHAT YOU'LL BRING TO THE TABLE?
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum of 2 years of experience in an HR support or coordination role
- Strong understanding of HR processes and best practices.
- Proficiency in HRIS and other HR technology platforms.
- Excellent communication and interpersonal skills.
- High attention to detail and ability to manage multiple tasks simultaneously.
- Strong organizational and time management skills.
- Ability to handle confidential information with discretion.
- Strong ability to establish credibility, trust and partnership at all levels of organisation
- High level of confidentiality to handle sensitive/confidential documentation and data
- Strong work ethic with ability to be resourceful in meeting new challenges
- High degree of organizational skill and detail orientation
- Effectively communicate (oral & written) with people in potentially stressful situations
- High proficiency in Microsoft Office and other computer programs
- Ability to thrive in a fast-paced environment and work well on a team.
- Previous exposure to interaction with high level executives and candidates and an ability to stay composed and professional in high pressure situations
- Knowledge of human resources processes and best practices
- Strong ability in using MS Office (MS Excel and MS PowerPoint, Excel in particular)
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THE JOB AT A GLANCE
- The Head of National Broker Development is responsible for developing and managing strategic partnerships with leading national brokers. This role involves developing and executing strategies to build strong relationships with brokers, ensuring the delivery of the RMA’s Shared Social Value objectives and enabling RMA’s partners to achieve their business objectives through these group value propositions.
WHAT WILL YOU DO?
Strategic Planning and Leadership
- Develop and implement a comprehensive broker development strategy to drive business growth.
- Lead, manage, and mentor the broker development team, ensuring alignment with company objectives.
- Set performance targets for the broker channel and ensure they are met or exceeded.
Broker Relationship Management
- Build and maintain strong relationships with key brokers, providing them with the necessary support to enhance their sales performance.
- Work closely with brokers to understand their needs, challenges, and opportunities.
- Create and maintain a feedback loop between brokers and internal teams to continuously improve service offerings.
Sales and Distribution
- Drive the achievement of sales targets through the broker channel by developing and executing tactical plans.
- Identify new business opportunities and ensure the company's products are well-positioned in the broker market.
- Monitor market trends, competitor activities, and industry developments to inform strategy.
Training and Development
- Provide training, coaching, and support to brokers on products, sales techniques, and regulatory requirements.
- Organize and lead regular meetings, workshops, and events with brokers to enhance product knowledge and sales effectiveness.
Compliance and Risk Management
- Ensure all broker activities comply with regulatory and legal standards.
- Collaborate with compliance and risk teams to manage broker-related risks and ensure ethical practices.
Reporting and Analysis
- Track and report on broker performance metrics, including sales volumes, retention rates, and market share.
- Analyze sales data and market trends to identify opportunities for growth and areas for improvement.
- Present regular reports and insights to senior management
WHAT YOU'LL BRING TO THE TABLE?
- Bachelor’s degree in Business, Marketing, Finance, or a related field. A master’s degree is a plus.
- Minimum of 7-10 years of experience in the life insurance industry, with a strong background in broker development or sales.
- Proven track record of achieving sales targets and growing a broker distribution network.
- Experience in managing and developing high-performance teams.
Skills
- Knowledge of the regulatory environment related to life insurance and broker channels.
- Strong leadership and team management skills.
- Excellent communication and relationship-building abilities.
- Strategic thinker with a results-driven mindset.
- In-depth knowledge of the life insurance industry and broker channels.
- Ability to analyse data and make informed business decisions.
- Familiarity with regulatory and compliance requirements in the life insurance sector.
Requirements
- Bachelor’s degree in Business, Marketing, Finance, or a related field. A master’s degree is a plus.
- Minimum of 7-10 years of experience in the life insurance industry, with a strong background in broker development or sales.
- Proven track record of achieving sales targets and growing a broker distribution network.
- Experience in managing and developing high-performance teams.
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THE JOB AT A GLANCE
- The Head of Alternative Distribution Channel Development will be responsible for developing, managing, and growing non-traditional distribution channels for the company’s life insurance products. The role will focus on identifying new distribution opportunities, forging partnerships, and leveraging innovative technologies to increase market penetration and enhance customer acquisition.
WHAT WILL YOU DO?
Strategy Development:
- Lead the creation and execution of a comprehensive strategy for alternative distribution channels (e.g., digital, telecommunication partners, bancassurance, affinity groups, e-commerce platforms, etc.).
- Analyze market trends and customer behaviors to identify innovative distribution opportunities outside traditional channels.
- Ensure the alignment of distribution strategies with overall business goals and growth objectives.
Partnership Management:
- Identify and establish partnerships with third-party organizations such as financial institutions, fintech companies, telecom operators, and retail platforms.
- Manage ongoing relationships with partners, ensuring mutual benefits and growth.
- Negotiate contracts, terms, and revenue-sharing agreements with distribution partners.
Channel Development & Expansion:
- Develop and implement sales models for alternative channels, including digital platforms and emerging technologies (AI, mobile apps, etc.).
- Lead the design and development of new product offerings tailored to the needs of specific channels and customer segments.
- Optimize the customer journey and experience across all alternative channels.
- Cross-functional Collaboration:
- Work closely with marketing, product, and IT teams to ensure alignment in product development, marketing campaigns, and technological requirements for new channels.
- Collaborate with data analytics teams to continuously monitor channel performance and identify areas for improvement.
Performance Monitoring & Reporting:
- Set and monitor KPIs for alternative distribution channels, including sales growth, customer acquisition, retention, and profitability.
- Report regularly to senior management on the performance of each channel and recommend adjustments based on data-driven insights.
Team Leadership:
- Build and manage a team focused on channel development, ensuring alignment with company values and strategic objectives.
- Provide coaching and development opportunities for team members to enhance their skills and capabilities.
WHAT YOU'LL BRING TO THE TABLE?
- Bachelor’s degree in Business, Marketing, or a related field; MBA or other advanced degree preferred.
- 8+ years of experience in sales, marketing, or business development, preferably within the life insurance or financial services industry.
- Proven experience in developing and managing alternative distribution channels.
- Demonstrated success in building strategic partnerships.
Skills
- Strong analytical and problem-solving skills.
- Excellent leadership and team management abilities.
- Ability to negotiate and manage partnerships effectively.
- In-depth understanding of digital distribution strategies and emerging technologies.
- Strong communication and presentation skills.
WHAT WILL YOU GET IN RETURN?
- We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field; MBA or other advanced degree preferred.
- 8+ years of experience in sales, marketing, or business development, preferably within the life insurance or financial services industry.
- Proven experience in developing and managing alternative distribution channels.
- Demonstrated success in building strategic partnerships.THE JOB AT A GLANCE
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Description
THE JOB AT A GLANCE
- As a Customer Account Executive, you will be responsible for growing the number of lives within the Top 50 department through effective customer engagement and the position of a value proposition to the targeted employers to move to RMA. You will be required to manage and resolve client services queries and visit clients to assist with the submission of the Return on Earnings. You will also be responsible for improving customer experience by addressing customer pain points and contributing to high levels of customer satisfaction and loyalty.
WHAT WILL YOU DO?
Growing the Top 50 business lives, handling and resolving service-related queries:
- Provide a value proposition to the employers to enable the transfer and move to RMA.
- Understand the RMA products and promote RMA products and generate leads for RMA Life Sales and Distribution.
- Provide first line product, process and technical support to customers.
- Identify up-selling and cross-selling opportunities through ongoing engagements with customers by explaining product benefits to potential customers
- Follow up on leads and referrals as received from customer engagement
- Ensure adherence to TCF principles and report any transgressions
- Participate in ad hoc assignments as per role requirements
Liaising and maintaining good relationships with all the employers:
- Follow up on customer by engaging with the relevant stakeholders to identify whether all issues have been resolved.
- Set up continuous sessions with the client to build relationship but more importantly to ensure that RMA is providing the right service
Address customer service and satisfaction issues promptly:
- Conduct customer satisfaction surveys, identify and close any gaps identified
- Address customer service and satisfaction issues promptly.
- Conduct a root cause analysis of customer pain points/service failures by analysing trends and identifying areas of improvements
- Ensure customers always receive professional communication regardless of the channel used
- Identify areas of improvement on the system to ensure timeous communication with customers
- Conduct customer satisfaction surveys, capture information received from surveys and share relevant feedback with sales for action
- Assist in projects aimed at transforming customer experience
- Ensure customer contact details are updated on the system
Identify training requirements and organise with the Stakeholder Training Officers:
- Providing first line product, process and technical support to customers:
- Provide a service to clients, including support on the Return of Earnings, manage and report on the RMA processes including Renewal process, claims process, to ensure customer service and satisfaction, productivity and cost control in comparison with targets set.
- Act as an intermediary by coordinating different RMA service team, including training, claims and any other related services for the benefit of the employers/members.
- Manage the Office honestly, follow high ethical standards, and comply with all Company policies and procedures.
- Deal the appropriate authorities on matters regarding RMA services.
- Carry out all office planning on a regular basis, as issues arise, or in advance of anticipated needs.
- Ensure timely submission of various periodical reports, highlights of the previous month’s reports.
- Ensure proper housekeeping, safety and security of the Rand Mutual Properties.
- To ensure that the Office assets are in a proper condition including ensuring control over movement of same through logbooks and that they are used for official purposes only.
- Communicate effectively with other Departments and Middle Managers by sharing information on effective practices, competitive intelligence, business opportunities and needs
WHAT WILL YOU BRING TO THE TABLE?
- NQF Level 6: Diploma in Insurance or a related field
- Long-Term Insurance or Medical Insurance experience
- 3-5 years’ experience in insurance sales, service, claims environment. insurance environment would be preferable
- Experience in selling and growing business, sales and generation of leads
- Experience in managing customer relationships
- Experience in handling customer complaints
- Experience administering customer and service satisfaction surveys
- Sound knowledge of COID and Life Insurance Products
- Knowledge of insurance value chain
- Knowledge of industry regulations, e.g. POPI, COIDA, TCF, etc.
- Good understanding of the customer experience value chain
- Computer Literate: Particularly experience using excel spreadsheets
- Data interpretation and report writing
- Must be able to travel for business related matters.
- Customer service attitude
- Strong selling abilities
- Multilingual
- Ability to check work accurately, proficient in the use of e-mail and internet, administration skills.
- Administrative skills.
- Good Self-image (Presentable).
- Ability to interface with clients and staff.
- Excellent verbal communication and writing skills.
- Ability to work under pressure and meet deadlines.
- Good presentation skills and ability to interact with middle and senior management
WHAT WILL YOU GET IN RETURN?
- We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Requirements
WHAT WILL YOU BRING TO THE TABLE?
- NQF Level 6: Diploma in Insurance or a related field
- Long-Term Insurance or Medical Insurance experience
- 3-5 years’ experience in insurance sales, service, claims environment. insurance environment would be preferable
- Experience in selling and growing business, sales and generation of leads
- Experience in managing customer relationships
- Experience in handling customer complaints
- Experience administering customer and service satisfaction surveys
- Sound knowledge of COID and Life Insurance Products
- Knowledge of insurance value chain
- Knowledge of industry regulations, e.g. POPI, COIDA, TCF, etc.
- Good understanding of the customer experience value chain
- Computer Literate: Particularly experience using excel spreadsheets
- Data interpretation and report writing
- Must be able to travel for business related matters.
- Customer service attitude
- Strong selling abilities
- Multilingual
- Ability to check work accurately, proficient in the use of e-mail and internet, administration skills.
- Administrative skills.
- Good Self-image (Presentable).
- Ability to interface with clients and staff.
- Excellent verbal communication and writing skills.
- Ability to work under pressure and meet deadlines
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THE JOB AT A GLANCE
- As the Leadership Development Manager, you will be reporting to the Head: Learning and Development. You will be responsible for collaborating and partnering with management across RMA to identify and develop the next generation of leaders through the design and delivery of leadership programmes to strengthen the RMA leadership pipeline. You will be required to facilitate the development, administration and evaluation of strategies, resources and programs that will ensure the organisation has engaged, effective leaders who drive positive business outcomes and support their employees’ development.
WHAT WILL YOU DO?
Leadership Programmes
- Evaluate and revise existing leadership development content to enhance the engagement, functionality and visual presentation.
- Ensure instructional design principles in design, organising and delivery of leadership training programming.
- Provide input and guidance into the development of leadership programmes procured externally and developed internally (as and when required).
- Develop and implement leadership development for both people managers and individual contributors (i.e., technical roles) that will identify and develop the next generation of leaders from across the organisation.
- Develop and implement the coaching and mentoring framework and be the custodian of Executive coaching in the organisation.
- Develop learning material to support leadership development programming and identified gaps in leadership training.
- Act as the owner of virtual and face to face leadership development program logistics and administration to include, but not limited to pilot tests, focus groups, learning summits and conferences, and classroom training.
- Manage leadership development programme budget.
Capability Building
- Conduct needs assessments to define training needs of the current manager population.
- Collaborate with members of the Talent Acquisition, Human Resources, and L&D teams to create and implement a framework by which the leadership competencies will be used to hire, train, assess, and reward leadership roles in the organisation.
- Collaborate with the OE team and senior leadership to define a standard set of leadership competencies for the organisation.
- Build organisational capabilities by aligning strategy, culture, and Behaviour.
- Analysis of Leadership Development Programmes
- Accurate and develop a process to measure the effectiveness of the leadership development programmes and report on this information to key stakeholders across the organisation
- Assess business needs, incorporate the customer feedback data points, identify gaps, and design the right mix of learning experiences that balance speed, efficiency, and business impact.
- Establish a comprehensive set of metrics to measure the impact of learning programs.
- Develop mechanisms to gather feedback and translate those findings into continuous improvement activities to continue raising the bar.
Project and Programme Management
- Provide frequent project management updates and communicate progress to key stakeholders.
- Develop a communication and marketing strategy that supports the implementation of the leadership development program.
- Manage Leadership Development events to ensure consistency and with a continuous collaboration across the organisation to manage execution from design to delivery.
WHAT YOU'LL BRING TO THE TABLE?
- NQF Level 8: Honours Degree in business, human resources, education, psychology, or related field.
- Masters/PhD in related discipline: Instructional Design, Education, Organizational Psychology, Business, etc.(Advantageous)
- Certifications and/or experience delivering professional development courses (e.g., Situational Leadership, DiSC, Strengths Finders) and familiarity with diagnostic-driven learning courses.
- 7 - 10 years of experience in people-development program design and management with increasing levels of responsibility and scope.
- Minimum of 5 years of experience focused specifically on leadership/organisational development for an organization.
- Experience in program and project management.
- Background education design and delivery, focusing on adult learning and content; instructional design
- Understanding of adult learning theory with a grasp of instructional design techniques.
- Experience in leadership, executive and corporate education.
- Experience designing leadership learning programs internally from the ground-up.
- Experience engaging and building relationships with 3rd party vendors.
- Experience facilitating workshops and programs (in-person and virtual) for audiences ranging from new/early career leaders through senior executives.
- Experience implementing a company-wide leadership development training program utilising e-learning, instructor-led training, and various other instructional design techniques.
- Strong diplomacy skills with the ability to build meaningful relationships with all levels of leadership and vendors.
- Able to maintain discretion and integrity of confidential information.
- Resourceful and able to work independently with initiative.
- Ability to focus on varied projects simultaneously.
- Ability to influence and guide processes with appropriate approach and execution.
- Proficiency and interest in applying new technologies and tools.
- Ability to adjust communication style appropriately to the audience.
- Understanding of leadership development approaches, adult learning and leadership theories, and phases of the learning experience design lifecycle.
- Demonstrated ability to be a big picture thinker, strategist, and long-term planner.
- Ability to coach others.
WHAT WILL YOU GET IN RETURN?
- We offer great opportunities for personal and professional development in a stable company that’s 127 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Requirements
- NQF Level 8: Honours Degree in business, human resources, education, psychology, or related field.
- Masters/PhD in related discipline: Instructional Design, Education, Organizational Psychology, Business, etc.(Advantageous)
- Certifications and/or experience delivering professional development courses (e.g., Situational Leadership, DiSC, Strengths Finders) and familiarity with diagnostic-driven learning courses.
- 7 - 10 years of experience in people-development program design and management with increasing levels of responsibility and scope.
- Minimum of 5 years of experience focused specifically on leadership/organisational development for an organization.
- Experience in program and project management.
- Background education design and delivery, focusing on adult learning and content; instructional design
- Understanding of adult learning theory with a grasp of instructional design techniques.
- Experience in leadership, executive and corporate education.
- Experience designing leadership learning programs internally from the ground-up.
- Experience engaging and building relationships with 3rd party vendors.
- Experience facilitating workshops and programs (in-person and virtual) for audiences ranging from new/early career leaders through senior executives.
- Experience implementing a company-wide leadership development training program utilising e-learning, instructor-led training, and various other instructional design techniques.
- Strong diplomacy skills with the ability to build meaningful relationships with all levels of leadership and vendors.
- Able to maintain discretion and integrity of confidential information.
- Resourceful and able to work independently with initiative.
- Ability to focus on varied projects simultaneously.
- Ability to influence and guide processes with appropriate approach and execution.
- Proficiency and interest in applying new technologies and tools.
- Ability to adjust communication style appropriately to the audience.
- Understanding of leadership development approaches, adult learning and leadership theories, and phases of the learning experience design lifecycle.
- Demonstrated ability to be a big picture thinker, strategist, and long-term planner.
- Ability to coach others.
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Description
THE JOB AT A GLANCE
- To proactively prevent and detect suspicious and fraudulent activities in the funeral space preferably before claims are submitted, but also on reported claims, identify fraud trends and continuously develop process improvements and report on these trends to management.
WHAT WILL YOU DO?
Investigations:
- Assist the organisation in its considerations and decision-making regarding investigations through written submissions and presentations
- Interpret policy and RMA decisions to stakeholders for effective communication
- Represent RMA at various forums and interact with other stakeholders
- Identify and report falsified claims to the legal department for recovery purposes
- Develop and refine models to proactively identify suspicious\potential fraudulent claims including but not limited to:
- Historical Claims Analysis
- Trend Analysis
- Background checks
- Identify fraud trends by analysing data and industry alerts
- Identify suspicious activity and work with appropriate teams to investigate and thwart the activity
- Provide statistical data on losses on a regular basis
- Develop processes and procedures to prevent or minimize claims fraud losses
- Work with the team to review data and reports that have potentially fraudulent transactions and/or suspicious activity
- Work with law enforcement on case investigations
- Ensure Service Level Agreement and turnaround times of external service providers and internal investigators are adhered to
Risk Management
- Contribute to the Due Diligence process before new funeral parlours are onboarded
- Identify key risk indicators and establish mitigating controls
- Ensure that expenditure is incurred within the limits of the sanctioned budget
- Ensure that new risks are identified, reported to risk for monitoring and that mitigating controls are implemented
Reporting
- Compile monthly reports, as well as ad hoc reports, that meet regulatory reporting requirements requested by stakeholders (internal and external)
- Use appropriate templates and channels to report progress on a weekly and monthly basis
- Adhere to deadlines and timeously submit various periodical reports to Claims Management and internal committees
- Ensure accuracy and high quality of reports submitted to Claims Management and internal committees
- Proactively report on key insights and use these to identify opportunities for continuous improvement and innovation
- Produce weekly, monthly and quarterly complaints performance reports, update complaints KPI’s and provide reports for senior management
WHAT YOU'LL BRING TO THE TABLE?
- Certified Commercial Forensic Practioner (FP) SA (ICFP)
- member of the Association Certified Fraud Examiner (ACFE)
- NQF Level 7: Bachelor’s degree in Forensic Science or equivalent
- Diploma in Criminal Justice & Forensic Investigations / Auditing
- Proven track record with a minimum of 15 years' investigations experience
- At least 6 years investigations experience in the insurance industry
- Minimum 3 years in a managerial position in a fraud and forensic investigations role
- Experience in funeral insurance and funeral parlour business would be advantageous.
Skills
- Knowledge of business policies, processes and procedures
- Knowledge of all related applications and processes relevant to the position of an Investigation Manager
- Computer literacy: Advanced MS Word, Excel and Outlook
- Good presentation skills and ability to interact with stakeholders at all levels
- Managerial and Financial Management skills
WHAT WILL YOU GET IN RETURN?
- We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Requirements
- Certified Commercial Forensic Practioner (FP) SA (ICFP)
- member of the Association Certified Fraud Examiner (ACFE)
- NQF Level 7: Bachelor’s degree in Forensic Science or equivalent
- Diploma in Criminal Justice & Forensic Investigations / Auditing
- Proven track record with a minimum of 15 years' investigations experience
- At least 6 years investigations experience in the insurance industry
- Minimum 3 years in a managerial position in a fraud and forensic investigations role
- Experience in funeral insurance and funeral parlour business would be advantageous.
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Description
THE JOB AT A GLANCE
- As a Business Process Engineer, you will be reporting to the Process and Systems Manager, you will be responsible for ensuring effective and efficient business processes and optimal integration of processes, people and technology, and to champion and deploy business process improvement methodologies and toolsets across the unit. You will be the driving force for managing improvement initiatives across the group to deliver business benefits, directing multiple projects, assisting in the identification of development areas of staff in general, and playing a key role in influencing and driving change across the Group, in line with the QA Framework.
WHAT WILL YOU DO?
Business Process Management:
- Deliver process improvement initiatives and projects across business units and in conjunction with business managers to deliver efficiencies and benefits to internal and external customers
- Ensure that projects and initiatives deliver measurable business results
- Deploy Lean transformations and continuous improvement across the business
- Build commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation
- Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders
- Analyse and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities
- Serve as a technical leader in the deployment of Business Process and Systems Engineering through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving)
- Manage the documentation and monitoring of business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives
- Ensure adherence to governance, risk and compliance frameworks and policies
- Work with business stakeholders to ensure projects achieve intended results, risks are proactively identified and mitigated, and benefits are validated
- Drive benefits quantification and realisation from projects
- Build capacity through knowledge sharing and coaching; build credibility by engaging effectively with stakeholders, deploying appropriate methodologies and toolsets to design initiatives, focusing on an optimal customer experience.
Business Analysis:
- Perform business impact analysis in liaison with line managers on any change that is imposed on current operational environment
- Liaise with appropriate stakeholders to identify, assess, and document business process requirements
- Analyse existing systems and business models
- Align to project milestones, timelines and deliverables to the agile software development lifecycle
- Identify options for potential solutions and assess them for both technical and business suitability
- Collaborate with users, IT Developers, management and external IT Services providers
- Carry out the relevant assessment to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible
- Work collaboratively with the ICT team to develop and present proposals to stakeholders
- Analyse the impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews
- Assist the QA team to ensure that requirements documentation can be easily translated into test plans and ensure that the proper testing plans have been completed
- Facilitate implementation of new functionality through the development of appropriate documentation
- Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations
- Recommend solutions that enable the organization to achieve its goals through the interpretation of technology, business processes and opportunities in the context of the technical and business requirements.
Research and Innovation:
- Research industry market trends with respect to products, services, process and technology enhancements for suitability and application
- Engage with technology partners for technology related matters- hardware, software, infrastructure and support
- Continually analyse and identify process improvement opportunities across business and partner with key stakeholders to scope and ensure alignment with strategic priorities
- Modify and optimise processes and systems for continual improvement of business efficiency, reducing operational costs, improving sustainability and maximising profitability
- Champion the need and benefit of process management by utilising a structured approach to business process improvement.
- Proactively identify opportunities to improve current solutions and processes through automation
- Provide expertise and share best practices regarding Process Improvement tools and methodologies
- Promote and contribute to the development of a culture of continuous improvement across the Group
- Attend seminars, conferences and public invitations related to process improvement methodologies, technology, system engineering and industry related topics.
Business Alignment:
- Define process hierarchies across the Group, translating those into the Group operational value chains to ensure alignment and seamless synergies between and across the teams, across the Group
- Support the facilitation and integration of process design, improvement and maintenance amongst role players across the Group
- Maintain interaction with business analysts project managers and IT together with business managers and teams throughout the lifecycle of process reengineering initiatives
- Ensure that commitments made to business are met and quantifiable, highlighting constraints and challenges experienced where applicable
Project Management:
- Assist in the implementation of enhancements and change initiatives, ensuring inputs are provided to changes and changes reflected on process designs and all RMA impacted supporting documentation
- Deliver project objectives to achieve desired quality and impact, within time frames planned and within approved budget
- Ensure adherence to project Process and Quality gates, in line with QA Framework and process methodologies and principles
- Act as technical lead for projects, interacting with business partners to collaboratively define solutions to address key opportunities
- Collaborate with the Project Management Office to apply principles of change management to ensure projects are technically sound and that acceptance of changed is optimal and sustainable
- Provide feedback to the development team(s) and ensure the work is carried out in accordance with the projects schedule and the software quality requirements
- Implement processes to monitor and manage changed processes and maintain sustainability in line with process methodologies
- Maintain project information, update QA and project dashboard with accurate data and provide accurate project status updates to stakeholders.
Reporting:
- Use appropriate templates and channels to report on progress on a weekly and monthly basis, in line with the QA Framework and Governance structures agreed
- Adhere to deadlines and ensure accuracy and quality
WHAT WILL YOU GET IN RETURN?
- We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Requirements
WHAT YOU'LL BRING TO THE TABLE?
- NQF Level 7: BSc Industrial Engineering Degree
- Lean and Six Sigma Certification (Green Belt/Black Belt/Master Black Belt)
- Business Analysis training advantageous
- 6 – 8 years’ experience in Business Process engineering; Process Modelling/Analysis and Design
- Minimum 5 years’ experience using leading methodologies and processes (e.g. Lean/Six Sigma, DMAIC, TQM, ISO or similar)
- High level computer literacy with the following applications- Microsoft suite, Visio, MiniTab
- Experience in leading multifunctional innovation projects across business units
- Sound, proven experience in implementing and improving business processes
- Proven ability to influence and affect change at all levels of the organization
- Experience with deploying aspects of large-scale business transformation projects
- Strong analytical skills to assess and interpret data to identify anomalies and deviations from the design of the process
- Good understanding of insurance and financial systems and technologies
- Ability to make customers the key focus for decisions about business processes
- Good interpersonal skills in developing positive working relationships with peers and business
- Ability to ensure compliance to all regulations and processes
- Ability to negotiate change and positively influence peers
- Insurance or financial services experience advantageous.
go to method of application »
Description
THE JOB AT A GLANCE
- To Coordinate the delivery of clinical rehabilitation service: physical therapy, occupational therapy, speech therapy and other necessary treatments. Serve as a liaison between the various functions in the Welkom Facility: Nursing care, hospital admission team, the various rehabilitation professionals (onsite and the sessional ones) and Operations to ensure effective communication and care continuity. Focal point for- rehab patients, families and employers at the Welkom Facility.
WHAT WILL YOU DO?
Rehabilitation Tasks
In sub- acute hospital:
- Liaison between Rehab case managers within RMA and the Welkom admission team and therapists
- Coordinate medical documents nursing and rehabilitation teams
- Assist with discharge planning sub-acute unit / home discharge
- Coordinator of initial planning meeting (IPM), family meeting and discharge meetings therapy professionals
- Evaluate quality of rehabilitation care
- Be able to authorize treatments when required for rehabilitation for medical invoice payments
- Provide rehabilitation plans and report for each case
- Plan and coordinate discharge plan MDT as well as operator (admission/ administration team)
- Coordinate transitioning to Vocational Rehabilitation/ re-skilling programs
- Coordinate social reintegration such as caregiver training/ home adaptation/ equipment authorization.
Social Re-integration Pillar Tasks
- Coordinate psychosocial support with relevant MSPs for intervention
- Coordinate all activities related to “independent living”: home adaptation, return to adaptive sport/ recreational tasks. Assess adaptive equipment and authorize. Link employee to relevant recreational organizations. Coordinate return to driving and engage relevant service providers/ agencies.
Home adaptations/ Care Facility admission:
- Coordinate Social Worker/OT/PT for home evaluation and report- in SA and SADC
- Coordinate home adaptation process such as finalization of claim (internal RMA liaison), coordinate funding of construction for recommended adaptations, liaison with employer. Track and report home adaptation success
- Assess suitability for long-term placement, where worker is severely impaired/ no caregiver. Coordinate placement options.
Patient and Family Communication
- Centre of communication between patients and their families about the rehabilitation process, expected outcomes, and home care strategies
- Ensure that patients and families are informed about available resources and support services.
Discharge Planning
- Develop and implement discharge plans that ensure a smooth transition from the hospital to home or next care setting (for Voc reskilling for instance or step-down care)
- Coordinate with Rehab case managers in Parktown and outpatient rehabilitation facilities to arrange post-discharge care.
Quality Assurance and Improvement
- Monitor and evaluate the quality and effectiveness of rehabilitation services
- Ensure accurate and timely documentation of patient assessments, care plans, progress notes, and other relevant information
- Ensure compliance with all regulatory requirements, hospital policies, and best practice standards
- Participate in quality improvement initiatives to enhance patient outcomes and service delivery. Coordinate teams for this
Reporting Tasks
Internal
- Daily record keeping on the tracking platform with Rehab Case managers in Parktown
- Tracking sub-acute (wound) care and rehabilitation care and providing dashboard
- Monthly reports, to Rehabilitation manager
- Interdependent team: PMP, CCA, HUM, Rehab case managers and Operations at Welkom.
External
- Employer: rehab report with individual case management plan, interpretation, and relay RTW possibility
- Sessional Medical professionals
- Families
- Referral institutions
- MSP: authorization/ repudiation of rehab treatment/ equipment.
Service Providers:
- Vocational Re-skilling SP, NGOs.
Customer / Stakeholders
- Establishes relationships with, meets or renders services to on a regular basis
- Responsible for customer service: surveys and reporting for continuous improvements.
WHAT WILL YOU GET IN RETURN?
- We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwok and collaboration.
Requirements
WHAT YOU'LL BRING TO THE TABLE?
- Physiotherapy, Occupational Therapy, Social Work, and Nursing Degree
- Post Graduate diploma in Vocational rehabilitation (Advantageous)
- HPCSA /SANC/ Health care body registration
- 3 - 4 years of clinical experience in a rehabilitation setting with a deep understanding of Rehab processes and patient care
- 3 - 4 years’ experience in Rehabilitation/Disability case management/Return to work program
- Clinical coordination/ Time Management
- 2 - 3 years Claims management experience (Advantageous)
- Microsoft package - Clinical management software
- Deciding and initiating action
- Communication/Client liaison/Inter-personal skills
- Role is based in WELKOM - Required to be based in and around Welkom
- Willing to travel.
- Analyzing clinical data
- Time Management & Organising
Method of Application
Use the link(s) below to apply on company website.
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