Case Officer: Case Management (Metro) - 2 Posts Available, Ref No. DOI 65/2025 at Western Cape Government

Job Purpose    

• The Department of Infrastructure, Western Cape Government has opportunities for two (2) suitably qualified and competent individuals to investigate rental housing technical and urgent complaints and promote a stable relationship between landlords and tenants in the rental housing sector within the context of integrated and sustainable human settlements. 

Minimum Requirements    

• An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification) in Property Management/Law/Alternative Dispute Resolution Qualification/Public Management related; A minimum of 1 year experience in a rental housing tribunal and/or legal administration and/or property environment or related working environment; A valid (Code B or higher) driving licence. NB: People with disabilities that restrict driving abilities, but who have reasonable access to transport, may also apply.

Recommendation

• None.

Key Performance Areas    

• Conduct preliminary investigations, gather, and upload relevant documents to ensure 90 days compliance; Conduct mediations and facilitation of cases; Management of assigned cases; Provide Hearing and Tribunal support.

Competencies 

• Knowledge of the following: Relevant legislation, policies, regulations, codes, guidelines and standards applicable to the Rental Housing Sector; Public service procedures and property management and maintenance from a rental perspective; Best practices and procedures within the Rental Housing Sector; Skills needed: Proven computer literacy; Legal administration; Planning and organising; Mediation and facilitation; Interpersonal; Conflict management and mediation; Coordinating; Analytical; Problem solving; Written and verbal communication.