Cashiering Supervisor at Sun International

Job Purpose

Responsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the gaming floor (including satellite stations, cash desk, cations, and vault) ensuring operational excellence, procedural compliance, and guest service satisfaction

Education

• Matric or equivalent Qualification

Experience

• Minimum of 1 year cash desk / count experience or 1 year in a supervisory position in the cash handling industry
• Experience in the gaming industry would be an advantage
• Meet the requirements for a gaming license

Skills and Knowledge

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Key Performance Areas

• Check cash desk areas and ensure all equipment for service is functioning and ready for service.
• Communicate and follow-up on the correction of any equipment faults or defects prior to the start of the shift
• Check cleanliness of customer service areas
• Conduct daily cash desk reconciliations
• Complete supporting documents
• Review duty checklist, prioritise and action as needed
• Maintain cash levels during service to mitigate risk and cater for demand
• Report and investigate error tracing or cashier variances with Surveillance
• Process unresolved variances
• Obtain all requirements for establishing Cheque Cashing Facility Applications
• Verify suspicious transactions and report as required
• Cash-up and sign off cashier floats
• Assist with complicated and escalated transactions
• Secure cash desk, satellite stations and other cashiering areas
• Transactional requirements and responsible gambling information are displayed at all customer points as per regulations. 
• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conduct performance contracting, reviews, and development discussions with staff
• Identifies performance gaps and conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Develop, update, and communicate departmental procedures and controls to all staff

Closing Date: 26th, May 2022