Catalog Program Manager at Amazon

• Catalog Services team at Amazon is looking for a highly motivated and talented candidate to support the improvement of our catalog creation processes and experience. The ideal candidate must demonstrate attention to detail, commitment to excellence, and great capacity of self-management. In addition, the candidate must demonstrate approach to continuously advocating for, and driving improvements on behalf of our customers.

Key job responsibilities

• Provide support for catalog creation, listing products, shipment related issues etc.
• Handle cases related to inbounding, product issues and customer complaints
• Guide partners for completing onboarding formalities and train them on internal tools.
• Co-ordinate with partners and internal teams for Catalog creation & product imaging.
• Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
• Document processes & regularly update existing SOPs.
• Review & suggest SOP changes required if any to the team basis input from Business managers
• Handle daily, weekly and monthly business reports
• Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners

Basic Qualifications

• Bachelor degree
• Experience in process creation and improvement
• Experience with Excel: ability to process and analyze data on daily basis

Preferred Qualifications

• Experience back office operations, escalation management and troubleshooting environments