Change Analyst – Global IT (Fixed-Term Contract) at NTT Ltd.

• We’re looking for a Change Analyst to join our Global IT Change Enablement team and help us make that happen.
• You’ll work alongside experienced Change Leads on some of our key IT transformation programmes, helping teams understand the impact of change, prepare the business, engage stakeholders and use data and insights to improve adoption.
• This is a great opportunity for someone who is curious, analytical, organised and people-focused and wants to build their career in Change Management while working at the heart of technology transformation.

What you’ll be doing

• Depending on priorities, you’ll support different Change Leads and transformation initiatives across Global IT.

You’ll:

• Support the planning, coordination and delivery of change activities across key IT programmes.
• Help assess change impacts, stakeholder needs, organisational readiness and adoption risks.
• Gather and analyse adoption, engagement and readiness data to identify trends and opportunities for improvement.
• Support stakeholder mapping, Change Networks, workshops and engagement activities.
• Track change plans, actions, milestones, risks and dependencies and help keep delivery on track.
• Turn complex information and data into clear, concise reports, presentations and actionable insights.
• Build trusted relationships across business, product, technology, delivery, assurance, communications and change teams.
• Use our Change Management framework, tools and methodologies to support a consistent approach to change.
• Contribute ideas and lessons learned to continuously improve how we deliver Change Enablement.

AI will be part of how you work

We’re looking for someone who is AI-savvy and digitally curious.

• You’ll be encouraged to incorporate AI and emerging digital tools into your day-to-day work — helping you research faster, analyse information, generate insights, improve content and reporting, and automate or simplify repetitive activities.
• We don’t expect you to know everything. We do expect you to be curious about what AI can do, use it responsibly and continually look for smarter ways of working.

What you’ll bring

You’ll thrive in this role if you are:

• Curious – you ask thoughtful questions and want to understand the business, the technology and the people affected by change.
• Analytical – you enjoy working with information and data and can turn it into useful insights.
• Organised – you can manage multiple priorities while maintaining strong attention to detail.
• Proactive – you take ownership, follow through on commitments and look for solutions rather than waiting to be asked.
• A strong communicator – you can produce clear written outputs and communicate confidently with different audiences.
• Collaborative and empathetic – you build trust with both business users and technical teams and understand different perspectives.
• Resilient and adaptable – you remain calm when priorities change and are comfortable working through ambiguity.
• Digitally confident – you actively explore how AI and technology can make your work better and more efficient.

Your experience

• You may have experience in Change Management, project delivery, business analysis, communications, transformation, data or another related area.
• A degree or equivalent practical experience in a relevant discipline is welcome, but we’re equally interested in your mindset, transferable skills and potential.
• Experience within a large or complex organisation and knowledge of Change Management methodologies such as Prosci would be advantageous, but are not essential.

What you’ll gain

• You’ll gain hands-on experience of Change Management and global IT transformation, working alongside experienced Change Leads and stakeholders across the organisation.
• You’ll develop practical capability in stakeholder engagement, change impact assessment, organisational readiness, adoption measurement, data and insights, Change Networks and AI-enabled ways of working.
• Most importantly, you’ll learn how to connect technology, people and business outcomes — and help ensure transformation delivers real and sustainable value.