Change and Communications Specialist at Unilever

MAIN JOB PURPOSE:

We are looking for an enthusiastic and experienced Change and Comms Specialist to join our D&A Market Team as we grow the market’s capabilities in data expertise, science and insights generation. 

This role will be responsible for developing, leading and executing change and communications activities associated with the start-up and growth of the Market D&A Team.  This included but is not limited to building and managing a change plan for deploying this team and its services into the Market, including tracking of successful delivery against defined metrics.

KEY ACCOUNTABILITIES:

• Initiate the creation of and monitor the D&A Market team’s change and comms programme as well as the UniOPS In Market programme.
• Advise and support UniOPS In Market Lead, D&A Market Lead and team in developing and executing change and comms activities.
• Communicate the team’s service scope, offer and successes to drive up business demand and UL’s return on investment into global D&A solutions/tools (e.g. Livewire).
• Support the D&A Market team in delivering efficiencies and transitioning resources where appropriate.
• Provide and maintain the change management plan in line with Unilever Change Management methodology.
• Ensure alignment of all change and comms plans to D&A Global, UniOps, and Market plans.
• Execute ongoing stakeholder assessment & stakeholder management plan.
• Execute change management strategy, plan and change impact assessment.
• Execute comms strategy and plan.
• Develop and distribute appropriate communication materials (e.g. customer/stakeholder updates, newsletters, minutes).
• Execute training plan for transition of resources.
• Be the primary point of contact in the market to explain the concept and work of the D&A Market team
• Define success metrics and measure performance against defined metrics

EXPERIENCE, QUALIFICATIONS AND QUALITIES:

Essential

• 5+ years of change and comms experience in a frontline/service delivery team
• Experience of leading and implementing change and comms for people change (restructuring) and technology transformation programmes
• Understanding and practice of Detailed Change Impact Assessments
• Experience with Stakeholder Mapping and Engagement
• Experience of project management
• Excellent Organizational and Planning Skills
• Excellent Communication, Writing Skills
• Excellent Presentation Skills
• Excellent Workshop Planning Skills
• Good Multimedia experience - ability to put together visually appealing Communication deliverables (from posters and 1-page briefs to perhaps shot clips and videos.
• Self-directed
• Able to organise self and others well
• Able to appropriately tailor and execute to outlined methods
• Story telling ability and techniques
• Coaching for change
• Attends to detail with meticulousness
• Resilient, creative and resourceful when faced with issues or constraints.
• Positive, “can do” attitude.
• Able to work with ambiguity and detail
• Able to build relationships, to interact and collaborate with colleagues who may have different priorities and agendas.
• Enjoys, and can flex and thrive in situations with a high degree of uncertainty, complexity and ambiguity.

Preferred

• More than 3 years of Change Management/Consulting experience
• Experience of working on complex Transformation projects with elements of software implementation and process change
• Experience of working well remotely with geographically-dispersed team
• Experience with Agile working and projects

KEY CAPABILITIES:

• Agile Delivery Change management
• Communications strategy
• Communications management
• Campaign management
• Project management
• Presentation development
• Impact assessment
• Relationship management
• Facilitation
• Influencing
• Networking
• Project planning
• Stakeholder management
• Training needs assessment

KEY INTERFACES:

Internal

• Market LT
• Market HR Team, including HRDs and HRBPs
• Global D&A Team
• D&A Market Transformation Team
• D&A Market Teams across UL
• UniOps Change and Comms team

External

• Change and Comms networks