Channel Manager at Vox Telecom

Job description Includes, but not limited to: -

• Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
• Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
• To consistently meet set net of churn growth targets
• Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service
• Utilise and incorporate competencies of the services of the “Product Specialist” & “Product Managers” to ensure that the companies required budgets are met
• Foster an atmosphere of self-study with regards to trends in the telecommunications market to ensure that the company is viewed as a leader in the Telecommunications industry.

Minimum requirements

• Grade 12
• Diploma in Accounting, Business Management or related
• 3 years’ experience in Account Management
• 3 years’ experience in Telecom environment

Job knowledge and Skills

• Knowledge of Telecommunications legislative changes
• Attention to detail
• Change management facilitation skills (not necessarily IT specific)
• Effective time management skills

Ref: JHB000388/TD