Chief Operating Officer (COO) at Unique Personnel

Job Description    

• Our organisation seeking to appoint a decisive, innovative, and seasoned leader of high professional standing as Chief Operating Officer (COO) to join the dynamic world of music rights management.
• Reporting to the Chief Executive Officer (CEO) and serving as a member of the Executive Committee (EXCO), the primary responsibility of the COO is to provide operational leadership to advance and optimise organisation`s operations, customer services, IT, and back-office operations in support of the organisation’s strategic objectives.
• The ideal candidate will possess a Master’s qualification in a profession, management/leadership, and/or business administration, coupled with a minimum of five (5) years’ executive management experience at EXCO level.
• The position of COO is a five (5) year fixed-term appointment, with an executive-level remuneration and benefits package commensurate with experience and qualifications. The appointment may be renewed for a further term, subject to performance.

Key Performance Areas

• Develop business strategies that lead to the implementation of operational procedures aimed at improving organisational efficiency.
• Lead various cross-functional teams across the business.
• Work closely with the CEO to direct organisational strategy to achieve operational growth and improve the profitability and quality of organisation’s service offering.
• Manage the operational requirements of the business.

Inherent Requirements    
Minimum Requirements

• Master’s degree qualification in Business Administration, Legal, Finance, and/or Management.
• Minimum of ten (10) years post-academic experience.
• Minimum of five (5) years’ experience in an executive and/or senior management position.
• Proven experience as a COO or in a similar executive role.

Knowledge & Skills

• Exceptional written and verbal communication skills.
• Exceptional interpersonal and public speaking skills.
• Deep understanding of business functions such as IT, client services, and back-office operations, with appropriate technical aptitude.
• Proven capability in guiding technology-driven workflow automation and leading transitions to tech-enabled environments through workforce optimisation.
• Demonstrable competency in strategic planning, change management, and operations strategy.
• Working knowledge of data analysis and performance/operational metrics.
• Outstanding organisational and leadership abilities.
• Ability to deal with complexity and analyse information to determine the quality of underlying data.
• Strong process improvement mindset and passion for quality.
• Ability to interface effectively with all levels of the organisation, as well as key international stakeholders.
• Strong technical aptitude.

Core Competencies

• Decision-making and problem-solving skills.
• Attention to detail with a strong emphasis on excellence.
• Strategic, operational, and business acumen.
• Integrity and professionalism.
• Positive attitude and self-motivation.
• Mission and results-driven approach.
• Budget-focused mindset.
• Strong work ethic and commitment to excellence