Chief Operation Officer: COOD50000 at City of Ekurhuleni

JOB PURPOSE

The key purpose of this position is to ensure overall optimization of the service delivery value chain through effective planning, directing and alignment of functional management frameworks and operational service delivery across the organization.

KEY PERFORMANCE AREAS:

• To provide overall supervision of both Service Delivery Coordination and CoE Strategy and Corporate Planning functions.
• Define a vision and strategy for the subset of CoE and develop an aligned operating model and value chain in relation to the mandate.
• Communicate a meaningful strategic context that articulates Organisational purpose and vision in support of CoE's mission and mandate.
• Participate in the development of an organizational strategy that clearly defines the organization's strategic objectives.
• Participate and provide input to the Accounting Officer in the process of setting or reviewing the vision and mission of the City.
• Provide input into the Growth & Development Strategy (GDS) 2055 in line with the vision of the City.
• To translate the organizational strategy into operational/service delivery objectives while ensuring delivery of functional strategic plans.
• To ensure the monitoring, review and progress management of service delivery Departments which includes the designing, optimizing and improvement of business processes and systems.
• To oversee the operational functions relating to service delivery and overall performance of the service delivery. Departments to improve and alleviate service delivery related queries while improve productivity.
• To improve the Municipal capabilities (by ensuring that the City has employees who are task-oriented) and review/develop a service delivery model that focuses on continuous improvements (KAIZEN) or any other important business model/s.
• To ensure the implementation of the centres of excellence by providing leadership, best practices, research, and support in the service delivery areas that lacks operational efficiencies.
• Translate organizational strategy into operational/service delivery objectives, while ensuring delivery of functional strategic plans.
• Ensure integration of business processes and systems, enabling sustainable service excellence across the City.
• Develop and maintain healthy relationships with key stakeholders.
• Drive performance measures for operations.
• Ensure a common approach to and mechanism for dealing with governance issues, enabling regular dialogue that promotes problem resolutions.
• Monitor and ensure effective financial control and corporate governance throughout area of accountability.
• Lead and manage direct and indirect teams by providing context, setting performance standards, and educating on process, quality and policy.
• Drive and aligned client service excellence culture which builds enduring rewarding relationships, proposes innovations, and allows others to provide exceptional client service.

MINIMUM COMPETENCY REQUIREMENTS FOR SENIOR MNAGERS:

• A Bachelor’s degree, or equivalent NQF Level 7 qualification.
• MBA/MBL will service as an added advantage.
• Registration with the relevant professional body will be an added advantage.
• 10+ years’ management experience in a service delivery environment, of which at least 5 years should have been at “Middle Management Level”.
• Good knowledge and understanding of relevant policy and legislation.
• Good knowledge and understanding of institutional governance systems and performance management.
• Visionary leadership capability with proven track record in a service delivery operational environment and service delivery model development and implementation.
• Good knowledge of supply chain management regulations and preferential procurement Policy Framework Act, 2000 (Act No. 5 of 2000).
• Excellent conflict management skills.
• Excellent problem -solving skills.
• Customer orientation skills.
• The ability to maintain and strengthen synergies amongst a diverse management team.
• The ability to direct, integrate and coordinate across all operational functions.
• Resilience.
• Results orientation.
• Effective communicator.
• A change champion.

Closing Date : 2025-10-31