Chief People Officer at GBS

Key Responsibilities:

Strategic Leadership:

• Shape and execute an inspiring people strategy that propels the company forward.
• Collaborate closely with the executive team to tackle organisational challenges and uncover exciting opportunities for transformation.
• Align goals and strategies to ensure smooth transitions across teams, creating a unified long-term vision.
• Inspire and energise teams to pursue shared objectives with passion and commitment.

Talent Acquisition and Management:

• Lead dynamic recruitment processes for Bulk and Support roles, ensuring we attract and retain top-tier talent who align with our vision.
• Foster a vibrant, high-performance culture through impactful performance management and engaging employee initiatives.

Employee Relations and Engagement:

• Oversee employee relations with a focus on building positive workplace interactions and resolving conflicts effectively.
• Create and implement programmes to enhance employee satisfaction, engagement, and retention, cultivating a supportive environment, while promoting a healthy work-life balance.
• Establish open communication channels to ensure every employee’s voice is valued and heard.

Compensation and Benefits:

• Ensure the delivery of competitive and compliant compensation and benefits packages that attract top talent.
• Continuously assess payroll and benefits processes for efficiency and compliance.

HR Operations:

• Optimise HR processes and systems to enhance efficiency and scalability, aligning them with our evolving business needs.
• Ensure compliance with relevant laws and regulations, safeguarding the organisation.
• Manage HR data and use HR metrics to inform strategic decisions and drive ongoing improvements across the organisation.

Driving Organisational Culture:

• Craft and embed a vibrant cultural strategy that embodies our values of inclusivity, innovation, and collaboration.
• Conduct regular culture assessments, using insights to enhance our cohesive and engaging environment.
• Integrate our culture throughout the employee lifecycle, from onboarding to career development, ensuring a consistent experience.

Reward and Recognition:

• Lead change management efforts for people initiatives, ensuring seamless transitions and strong stakeholder engagement.
• Promote individual and team achievements through recognition programmes that inspire and support organisational goals.

Minimum Requirements

• BA Degree in HR or a related field is essential. An advanced qualification with specialisation in HR is preferable.
• 10-15 years of progressive HR experience, including at least 7 years in senior leadership roles.
• Solid experience in bulk and support recruitment within a call centre environment is essential.
• Demonstrated success in leading HR teams, talent management, and driving performance through effective strategies.
• Proven expertise in strategic HR planning, employee engagement, and organisational culture development.
• Proficiency in optimising HR processes and using HR data to make informed decisions.

Skills and Attributes:

• Strong leadership and change management skills, with a proven ability to influence at all levels of the organisation.
• Deep understanding of HR best practices, employment laws and regulations.
• Expertise in diversity and inclusion initiatives, with a focus on creating a welcoming and equitable workplace.
• Strategic thinker who thrives in an environment where results are driven by purpose and passion.