Current Vacancies at GBS

Key Responsibilities:

BI Analyst Intern:

• Collect and collate data from various sources, including customer interactions.
• Import and export data using SQL databases.
• Assist with developing and preparing analytical reports.
• Engage with stakeholders to gather reporting and analysis requirements.

Dialler Admin Intern:

• Manage dialler systems in real time, ensuring optimal agent productivity.
• Monitor campaigns, adjusting dialler settings based on performance.
• Administer and create users on the dialler system, ensuring data accuracy and efficiency.

You must meet the following requirements to apply:

• Matric with a completed 3-year National Diploma, or Degree in IT, Computer Science, or related field obtained from a public tertiary institution.
• Proficient in Microsoft Office, SQL knowledge is a plus!
• Must be a South African citizen between the ages of 18-35.
• Reside in or around KwaZulu-Natal.
• You must not be currently employed or be part of another internship/learnership program.
• You must not have completed any other internship program through the SETA/ Government.

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JOB RESPONSIBILITIES:

• You must have the ability to create both standardised and custom reports, analyse the data within and report to the business department on the findings.
• Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Projects will range from small, distinct pieces of work to long term program engagements
• You will be expected to deliver quality work on your assigned projects
• Work with business stakeholders to determine their business information needs and determine the right approach for collecting & presenting data as well as which analytical tool is required.
• Assist with data collection and processing procedures considering the business requirements and data relationships.
• Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings answer the business questions and are accurate.
• Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions.
• Initiate and drive continuous improvement of all performance reporting in order to better manage the business.
• Provide direction regarding patterns, trends, and market analysis to drive business decisions.
• Writing relational and multidimensional database queries
• Building, implementing and supporting the BI solutions
• Assist in problem resolution to the team through problem research
• Your goal will be to build efficient solutions that solve business challenges in a fast-paced environment
• You will be working with business to understand requirements and deliver solutions
• You will be required to research new technologies from time to time, specifically where they relate to the strategic direction of the business, or a current project
• Translate business needs to technical specifications and deliver on the output
• Debugging, monitoring and troubleshooting solutions
• Analytical mind with a problem-solving aptitude
• You will also be required to perform administrative and other ad-hoc functions as and when required by the team

MINIMUM REQUIREMENTS:

• Matric / Grade 12
• Bachelor’s Degree (Preferred) or Gen Man 5 (Qualification)
• Call centre
• Minimum of 3 years of experience as an Business Intelligence Analyst or similar position preferred
• Accounting/Finance experience preferred
• Familiarity with reporting in sales, marketing and other operational departments

Experience in working with the following tools:

• Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
• MySQL
• R / Python
• Expert capability in Microsoft Excel
• Knowledge of business processes and functional areas
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Experience in estimating solution development and delivering solutions against those estimates

SPECIFIC SKILLS REQUIRED:

• Strong written and oral communication
• Excellent analytical skills
• Strong organisational skills
• Comfortable in a fast-paced, ever-changing environment
• Strong interpersonal skills with the ability to build and maintain professional relationships

BEHAVIOUR AND COMPETENCIES REQUIRED

• Enjoys working independently as well as within a team environment
• Ability to coordinate and manage simultaneous data requests
• Problem solving and follow through
• Pragmatic and thorough
• Self-starter who takes ownership
• Outcomes orientated
• Adaptability and flexibility in deliverables
• Able to work under pressure
• Proven abilities to take initiative and be innovative

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Your Key Responsibilities:

Group Technological Strategy

• Develop and communicate an innovative IT strategy that aligns with our business goals.
• Champion digital transformation initiatives while staying ahead of technology trends.
• Forge strategic partnerships with industry leaders to unlock new opportunities.

Operational Leadership

• Lead, coach, and inspire our technology teams to execute projects effectively.
• Manage budgets with financial discipline to support our initiatives.
• Oversee the design and maintenance of our technology infrastructure.

Technical Management

• Ensure operational efficiency and alignment of our systems.
• Oversee the entire product lifecycle from development to launch.

Systems & IT Operations

• Maintain infrastructure functionality and adherence to industry standards.
• Implement best practices in IT operations and cybersecurity.

Research & Development

• Drive innovation by evaluating new technologies and methodologies.
• Stay updated on advancements to enhance our services and processes.

Project Management & Communication

• Manage tech projects and resolve technical issues efficiently.
• Communicate effectively with stakeholders for smooth initiative execution.

Our Requirements:

• Bachelor’s degree in computer science, Engineering, or a related field.
• 10-15 years of progressive IT experience, with at least 5 years in a senior management role.
• Have a solid understanding of IT systems, infrastructure, data analysis, and business operations

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Key Responsibilities:

Strategic Leadership:

• Shape and execute an inspiring people strategy that propels the company forward.
• Collaborate closely with the executive team to tackle organisational challenges and uncover exciting opportunities for transformation.
• Align goals and strategies to ensure smooth transitions across teams, creating a unified long-term vision.
• Inspire and energise teams to pursue shared objectives with passion and commitment.

Talent Acquisition and Management:

• Lead dynamic recruitment processes for Bulk and Support roles, ensuring we attract and retain top-tier talent who align with our vision.
• Foster a vibrant, high-performance culture through impactful performance management and engaging employee initiatives.

Employee Relations and Engagement:

• Oversee employee relations with a focus on building positive workplace interactions and resolving conflicts effectively.
• Create and implement programmes to enhance employee satisfaction, engagement, and retention, cultivating a supportive environment, while promoting a healthy work-life balance.
• Establish open communication channels to ensure every employee’s voice is valued and heard.

Compensation and Benefits:

• Ensure the delivery of competitive and compliant compensation and benefits packages that attract top talent.
• Continuously assess payroll and benefits processes for efficiency and compliance.

HR Operations:

• Optimise HR processes and systems to enhance efficiency and scalability, aligning them with our evolving business needs.
• Ensure compliance with relevant laws and regulations, safeguarding the organisation.
• Manage HR data and use HR metrics to inform strategic decisions and drive ongoing improvements across the organisation.

Driving Organisational Culture:

• Craft and embed a vibrant cultural strategy that embodies our values of inclusivity, innovation, and collaboration.
• Conduct regular culture assessments, using insights to enhance our cohesive and engaging environment.
• Integrate our culture throughout the employee lifecycle, from onboarding to career development, ensuring a consistent experience.

Reward and Recognition:

• Lead change management efforts for people initiatives, ensuring seamless transitions and strong stakeholder engagement.
• Promote individual and team achievements through recognition programmes that inspire and support organisational goals.

Minimum Requirements

• BA Degree in HR or a related field is essential. An advanced qualification with specialisation in HR is preferable.
• 10-15 years of progressive HR experience, including at least 7 years in senior leadership roles.
• Solid experience in bulk and support recruitment within a call centre environment is essential.
• Demonstrated success in leading HR teams, talent management, and driving performance through effective strategies.
• Proven expertise in strategic HR planning, employee engagement, and organisational culture development.
• Proficiency in optimising HR processes and using HR data to make informed decisions.

Skills and Attributes:

• Strong leadership and change management skills, with a proven ability to influence at all levels of the organisation.
• Deep understanding of HR best practices, employment laws and regulations.
• Expertise in diversity and inclusion initiatives, with a focus on creating a welcoming and equitable workplace.
• Strategic thinker who thrives in an environment where results are driven by purpose and passion.

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Job Description

• As the Head of Facilities, you will oversee every aspect of our facility operations, from strategic planning to hands-on management.

Here’s how you’ll contribute:

• Facility Planning & Management: Develop and execute a facilities management plan that aligns with our goals. Optimize our office space, manage leases, and coordinate with vendors to keep everything running smoothly.
• Health & Safety Compliance: Be our safety champion! Ensure we meet local regulations and company policies, conduct safety inspections, implement corrective actions as needed, and develop and maintain emergency response plans.
• Maintenance & Repairs: Keep our facilities in tip-top shape. Oversee routine maintenance, address issues promptly, and create a preventive maintenance schedule to minimize downtime.
• Space Optimization: Work closely with department heads to understand their space requirements and plan for expansion or reconfiguration. Optimize seating arrangements and workspace design to enhance employee productivity.
• Budget Management: Craft and manage a facilities budget. Negotiate contracts with vendors and service providers to secure competitive pricing.
• Environmental Sustainability: Lead our green initiatives! Implement eco-friendly practices and explore ways to reduce our energy consumption and waste.
• Security Management: Protect our team and assets. Implement robust security measures and coordinate with security personnel to monitor our premises effectively.
• Cross-functional Collaboration: Partner with HR, IT, and other departments to address facility-related needs. Communicate clearly with stakeholders to deliver on their requirements.
• Emergency Response: Develop and maintain emergency response plans and conduct fire drills and training sessions to prepare staff for emergencies.
• Compliance & Regulations: Stay ahead of the curve by keeping informed about local regulations and industry standards. Ensure we comply with all health, safety, and facility management guidelines.
• Canteen Services: Oversee our canteen operations to ensure quality food services and a comfortable dining environment for our staff. Manage vendor relationships, negotiate contracts, and monitor service levels to ensure compliance with established standards.
• Continuous Improvement: Always look for ways to enhance our operations. Gather feedback, identify areas for improvement, and implement strategies to boost efficiency and service quality.

What You Bring to the Table:

• Matric essential and related qualification beneficial
• 5-10 years’ progressive facilities management experience of which 5 years must be in a senior management role.
• Experience within a contact centre environment is beneficial
• Driver’s license
• Relevant OSHE qualifications and understanding of OSHE Act and space regulations
• MS Office proficient
• Excellent communication and interpersonal skills
• Prior experience managing a facilities team essential

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What You’ll Do:

• Analyze key financial metrics with precision
• Dive into data analysis like a seasoned pro
• Assist with budgeting, audits, and financial reporting
• Resolve billing discrepancies and ensure smooth payment processes
• Contribute to engaging finance projects
• Embrace daily learning opportunities!

What You Need to Join:

• A 3-year Diploma/Degree in Finance related qualification from a recognized public tertiary institution,
• A keen analytical mind and a passion for numbers
• South African citizen aged between 18-35 years
• Proficient in computer skills and fluent in English
• Resident of the KZN area
• Currently not employed or participating in any learnership or internship program
• No prior internship experience (SETA/Government)

Why You’ll Love It Here:

• Gain hands-on experience that will shape your career
• Make meaningful contributions to our business
• Benefit from mentorship by leading finance professionals

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As a Financial Accountant, your key responsibilities will include:

• Preparing balance sheet reconciliations, including fixed asset registers, debtors, creditors, and payroll reconciliations, ensuring accuracy and compliance.
• Handling statutory returns such as IT14, provisional taxes, EMP 201, VAT 201, and tax-related submissions while adhering to tax regulations.
• Assisting with interim and year-end audits, providing necessary documentation and support.
• Managing the banking/treasury function, including loading payment instructions via online banking systems.
• Supporting ad hoc finance projects and tasks as needed to ensure smooth operations.

We require:

• Grade 12 pass with relevant Accounting qualification essential
• At least 5 years’ experience as an Accountant preparing balance reconciliations and Income tax returns
• Experience preparing Annual Financial Statements on Draftworx or similar advantageous
• Intermediate Excel skills
• Working knowledge of Sage Intact advantageous

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Your key responsibilities will include:

• Organize meetings and appointments to keep the team on track.
• Handle data capturing and update weekly reports to ensure accuracy.
• Conduct exit interviews to spot trends and help reduce employee turnover.
• Assist with drafting employment contracts to bring new hires on board.
• Support employee engagement initiatives that foster a positive work environment.
• Take charge of onboarding new employees for a smooth start.
• Promote employee wellness and contribute to a healthy workplace.
• Create and manage employee files to maintain organized records.
• Perform general office admin tasks to keep operations running smoothly.

All we require is:

• A 3-year National Diploma / Degree / Honours in Human Resources Management/ Industrial Relations from a recognized public tertiary institution.
• Proficiency in MS Office
• Must be a South African citizen, aged between 18-35 years.
• Excellent communication skills both written and verbal.
• Must reside in or around KwaZulu-Natal (KZN).
• Not currently employed or participating in any learnership or internship programme.
• Must not have previously completed a SETA / Government internship program.

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Key Responsibilities:

• Setup & Configuration: Kickstart users’ tech experiences by setting up and configuring desktop computers and peripherals.
• User Support: Be the go-to person for tech troubles—provide friendly, reliable support via phone, email, or face-to-face.
• Troubleshooting: Channel your inner detective to diagnose and resolve hardware and software issues, from operating systems to applications.
• Software Management: Help install and update software, ensuring everything runs like a dream.
• Team Collaboration: Work alongside our awesome IT team on exciting projects and share your tech wisdom.
• Equipment Management: Keep track of IT gear and support all things printer-related.
• Security Champion: Tackle anti-virus challenges head-on and help keep our systems safe and secure.

Requirements:

• Matric + 3-Year Diploma/Degree in IT from a public tertiary institution
• A+ or N+ certifications are required
• Basic understanding of Microsoft operating systems (Windows 10/11).
• Knowledge of Microsoft Office 365 and IT hardware components.
• Must be a South African citizen between the ages of 18-35.
• Reside in or around KwaZulu-Natal.
• Not currently employed or part of another internship/learnership program.
• Must have not previously done an internship prior (SETA/ Government)

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What You will Do:

• Manage and grow our social media presence like a pro!
• Assist with creating and executing exciting marketing campaigns (digital, print, and events).
• Conduct research to spot trends and discover what is hot in the market.
• Collaborate with teams across sales, design, and product development to keep marketing efforts aligned.
• Gather and analyze data to track performance and drive improvements.

What You Need to Join:

• A 3-year Diploma/Degree in Marketing (or Honours) from a public tertiary institution.
• Passionate about marketing, with some MS Office know-how.
• Bonus points if you have experience with design tools like Canva or Adobe!
• Must be an SA Citizen between the ages of 18-35 years old
• Must be computer literate and fluent in English.
• Must reside in and around KZN.
• Must not be currently employed or on any learnership or internship programme.
• Must have not previously done an internship prior (SETA/ Government)

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Key Responsibilities

• Assist with project planning and scheduling to ensure milestones are met on time.
• Create and maintain project documentation, including meeting minutes and reports.
• Organize and manage project meetings, including agenda preparation and follow-ups.
• Communicate project updates to stakeholders to keep everyone aligned.
• Collaborate with teams to support task execution and resolve any issues.
• Track project performance, report progress, and flag any concerns.
• Handle administrative tasks, such as managing calendars and coordinating resources.
• Assist with tracking project expenses to stay within budget.
• Help identify risks and implement solutions.
• Participate in quality assurance to ensure deliverables meet standards.

Requirements:

• Matric
• 3-Year National Diploma, Degree or Honours in Project Management or related field from a public tertiary institution.
• Microsoft Office proficient
• Design Capabilities beneficial (Adobe InDesign / Photoshop / Illustrator, Canva)
• Must be a South African citizen between the ages of 18-35.
• Reside in or around KwaZulu-Natal.
• Not currently employed or part of another internship/learnership program.
• Must have not previously done an internship prior (SETA/ Government)

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Job Responsibilities:

• Schedule interviews to connect top talent with exciting opportunities.
• Upload applications into our application management tool for a seamless process.
• Create personnel employee packs to ensure new hires are ready to go.
• File documentation to maintain organized records.
• Assist with general office admin functions to keep operations smooth.
• Provide ongoing support to the Talent team in attracting and retaining the best talent!

Minimum Requirements:

• A 3-year National Diploma, Degree, or Honours Degree in Human Resources Management/Industrial Psychology from a recognized public tertiary institution.
• Proficiency in MS Office applications.
• Must be a South African citizen, aged between 18-35 years.
• Computer literate with fluency in English.
• Must reside in or around KwaZulu-Natal (KZN).
• Not currently employed or participating in any learnership or internship programme.
• Must not have previously completed an internship (SETA/Government).

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Job Responsibilities:

• Update electronic files on PaySpace, ensuring employee information is accurate and up to date.
• Assist with the distribution of payroll documents to employees, keeping everyone informed.
• Generate routine reports to keep payroll processes on track.
• Provide support to Payroll Officers with day-to-day tasks.
• Handle simple reconciliations for payroll accuracy.
• Assist employees by resolving their payroll-related queries.
• Perform general office admin tasks to keep operations running smoothly.
• Collect and verify payroll input, ensuring all data is correct before processing.

Minimum Requirements:

• A 3-year National Diploma, Degree in Human Resources Management/Payroll /Administration from a recognized public tertiary institution.
• Proficiency in MS Office
• Must be a South African citizen, aged between 18-35 years.
• Excellent communication skills both written and verbal.
• Must reside in or around KwaZulu-Natal (KZN).
• Not currently employed or participating in any learnership or internship programme.
• Must not have previously completed an internship (SETA/Government).