Chief Technology Officer at Boardroom Appointments

THE ROLE

• The Chief Technology Officer will be responsible for leading the organisation's digital transformation journey and overseeing the planning, acquisition, implementation, maintenance, and governance of enterprise technology solutions.
• The role combines strategic ICT leadership, enterprise architecture, cybersecurity governance, digital innovation, infrastructure oversight, service provider management, operational systems enablement, and executive stakeholder engagement.
• The CTO will play a key role in driving customer-centric technology solutions and enabling universal access through modern digital platforms and emerging technologies.

KEY RESPONSIBILITIES
Technology Strategy & Digital Transformation

• Leading enterprise digital transformation initiatives aligned to organisational strategy
• Driving innovation and adoption of emerging technologies including:
• AI
• Big Data
• IoT
• Cybersecurity technologies
• Developing and implementing ICT strategies, business plans, and Annual Performance Plans (APPs)
• Ensuring technology solutions support operational efficiency, citizen convenience, and digital inclusion objectives
• Providing strategic technology input into organisational and operational planning processes

ICT Governance & Risk Management

• Developing and implementing ICT governance frameworks, policies, procedures, and controls
• Establishing and managing ICT governance structures aligned to King IV principles
• Managing ICT risks, risk registers, mitigation strategies, and compliance requirements
• Ensuring legislative and regulatory compliance across ICT operations and reporting

Infrastructure, Security & Systems Management

• Overseeing implementation and maintenance of enterprise ICT infrastructure including:
• Servers
• Firewalls
• Routers
• Switches
• Backup systems
• Disaster recovery environments
• Managing information security systems including:
• Antivirus solutions
• Monitoring systems
• Audit trails
• Access control systems
• CCTV environments
• Ensuring all ICT systems remain secure, available, and operationally efficient
• Enterprise Systems & Business Process Management
• Managing implementation and support of enterprise systems including:
• Microsoft solutions
• SAP ERP
• ArcGIS
• Communication systems
• Driving automation and reengineering of business processes
• Ensuring systems are implemented according to SDLC and project management standards
• Managing system enhancements, integrations, testing, implementation, and operational support

Operational Systems & Connectivity

• Managing operational systems supporting business delivery and connectivity initiatives
• Overseeing Wide Area Network, Wi-Fi, Internet, Intranet, email, telephony, and communication platforms
• Supporting implementation and maintenance of operational technology solutions and connectivity services

Reporting & Performance Management

• Managing ICT reporting frameworks and governance reporting calendars
• Ensuring accurate reporting across:
• ICT security
• Projects
• Infrastructure
• Systems performance
• Operational delivery
• Supporting reporting automation and dashboard development initiatives
• Monitoring departmental performance against strategic objectives and APP targets

Service Provider & Vendor Management

• Managing ICT vendors, contracts, SLAs, and outsourced service providers
• Monitoring vendor performance and ensuring contractual compliance
• Managing procurement-aligned ICT delivery and support services
• Driving strong stakeholder engagement and service delivery governance

Leadership & Team Management

• Leading and developing high-performing ICT teams
• Driving capability development, coaching, mentoring, and performance management
• Building a culture of professionalism, integrity, accountability, and operational excellence
• Managing budgets, operational resources, infrastructure, and ICT assets effectively

WHAT WE ARE LOOKING FOR

Key Requirements

• Matric
• Bachelor's Degree or National Diploma in:
• Computer Science
• Information Systems
• Information Technology
• Or related field (NQF Level 7)
• Certifications advantageous in:
• COBIT
• ITIL
• Project Management (PMBOK / PRINCE2)
• IT Governance
• Minimum 5–7 years' ICT experience
• Minimum 5 years' ICT management experience engaging with users at all levels
• Minimum 5 years' experience managing internal and external ICT systems implementation and maintenance
• Minimum 3 years' public sector experience
• Proven experience leading business transformation through digital technologies

WHO YOU ARE

• A strategic and visionary technology leader
• Strong governance and operational management capability
• Commercially and operationally astute
• Passionate about innovation and digital transformation
• Strong stakeholder engagement and executive communication capability
• Results-driven with strong leadership and decision-making skills
• Able to operate effectively within complex enterprise and public sector environments

WHY THIS ROLE

• Executive leadership opportunity within a nationally significant ICT environment
• Strategic role driving enterprise digital transformation and innovation
• Opportunity to influence digital inclusion and technology enablement initiatives
• Exposure to enterprise systems, cybersecurity, governance, and operational transformation
• High-impact leadership role with strong strategic and operational influence