Civic Services Clerk at The Department of Home Affairs

What we do

The Department of Home Affairs offers a multitude of services to the citizens of South Africa, as well as foreigners who wish to visit, work or stay in South Africa. The Departments core functions are:

Civic Service:

•  Maintaining the National Population Register (NPR)
• Managing the birth, mar...
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  Civic Services Clerk

  • Job Type Full Time
  • Qualification Bachelors
  • Experience
  • Location Eastern Cape
  • Job Field Administration / Facilities 

  REQUIREMENTS :

  • An undergraduate qualification in Public Management, Administration, Operations, Business Management, Management or Administration, Law or Social Science within these specified fields at NQF level 6 recognized by SAQA. Basic understanding Public Service Regulatory Framework.

  DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks:

  • Attend to enquiries and perform online verification. Greet customers, and ensure that they receive a professional, warm and friendly welcome. Provide customers with orientation and information on the services required. Check status of the applicant (Fingerprint register on HANIS and marital status), and conduct online verification and issue a ticket. Provide advice and direction to relevant unit and ensure the highest customer service standards. Operate in front and behind the pay barrier and the point of contact for customers. Direct customers to relevant service departments in a timely manner and with the highest customer service standards.
  • Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation. Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements. Monitor the records of all cases. Monitor the influx of foreigners residing in the country with no legal documentation. Implement incidental matters ensure that the identity of illegal foreigner who are arrested, detained or convicted. Operate the live capture photo booth in the office. Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents. Receive, scan and file smart cards upon receipt.
  • Process collections of ID smart cards to clients. Process application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations. Rectifications and Amendments of particulars and issuing of citizenship documents. Implement policies and procedures in line with the approval Framework. Monitor individual resources (Physical). 

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  Method of Application

  Interested and qualified? Go to The Department of Home Affairs on www.dpsa.gov.za to apply

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