Claims Administrative Clerk at Santam Insurance

What will make you successful in this role?
KEY RESPONSIBILITIES

• Register claims within agreed service level agreements.
• Ensure accuracy of data captured.
• Ensure that claims are registered against the correct policy section based on the information provided.
• Liaise with brokers and management.
• Correction of errors/data that are identified on system.
• Able to manage queries and liaise with brokers, administrators, underwriting and other relevant parties.
• To provide excellent professional service to all relevant parties, both internal and external

Qualification and Experience

• Grade 12 
• Basic entry level understanding of Short-Term Insurance and Policy Wording 
• Computer Literate MS Office package
• 2 to 3 years Services environment experience in Short-term Insurance will be a plus.
• Strong client service orientation
• Ability to work under pressure.
• Accurate and fast typing abilities

Knowledge and Skills

• Claims administration
• Claims settlements
• Payment approval and rejections
• Operate within claims guidelines and compliance

Personal Attributes

• Self-development - Contributing independently
• Decision quality - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently