Jobs at Santam Insurance

KEY RESPONSIBILITIES

• Driving a comprehensive application security strategy.
• Threat mitigation and risk management.
• Secure architecture and design.
• Vulnerability management and code reviews.
• Securing the development lifecycle.
• Collaboration and communication with development teams and other stakeholders.
• Protecting global assets.
• Understanding regional requirements.
• Lead the development and execution of application security assessments.
• Ensure applications comply with all relevant security standards and regulations.
• Champion a "security by design" culture.
• Develop and maintain application security documentation.
• Develop and manage risk mitigation strategies.
• Work with other security teams (e.g., security operations, etc.)
• Stay up-to-date on the latest application security threats and vulnerabilities.
• Application Security Incident Response and Cyber Crisis Management.
• Participate in Group Information Security Programme (GISP) initiatives.
• Application Security (including cloud security), Infrastructure Security, and Cybersecurity Education, Training and Awareness.
• Provide regular feedback to Santam Manco on Group-wide application security issues.
• Clear and timely communication to management and users regarding application security matters.
• Application Security Risk assessment that identifies a requirement for additional awareness or targeted education, training, and awareness interventions.
• Review and respond to all application security-related audit findings.
• Produce required application security reports.
• Ensure that security 'gates' are a formal part of the SDLC/ Agile/ relevant solution development methodology.
• Active participation in Sanlam-sanctioned industry bodies (e.g. ISF Live, ISACA, FS-ISAC)
• Timeous escalation of new, high or escalating cybersecurity risks.
• Engage with application owners and the Group Cyber Security Centre (GCSC) Operations Team to ensure that system vulnerabilities identified during penetration tests, Red Team exercises, or vulnerability scans are addressed.
• Ensure that the Group CIO is aware of risks and actions required.
• Find & provide root cause analysis and implement permanent and/or long-term fixes for application security-related incidents.
• Strong understanding of integration between Workstations and Network/Servers

QUALIFICATIONS AND EXPERIENCE

• A bachelor’s Degree or Diploma in Cybersecurity, Computer Science, Information Systems, or a related field, or equivalent work experience.
• A Recognised Cyber Security Certification(s) (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Ethical Hacker (CEH), or similar certification will be an advantage.
• With 15+ years of experience in software engineering, a significant portion of that in an architectural position focusing on cybersecurity within complex organisations, preferably in the financial services sector. The incumbent must have a solid technical software engineering background with a deep understanding of cybersecurity concepts, threats, and vulnerabilities.

COMPETENCIES

• High Stress Tolerance.
• Building and maintaining relationships.
• Teamwork and ability to function independently.
• Facilitation Skills.
• Adaptability.
• Attention to detail.
• Planning and organising.
• Ability to work independently.
• Interpersonal savvy.
• Decision quality.
• Plans and aligns.
• Optimises work processes.
• Being resilient.
• Collaborates.
• Cultivates innovation.
• Customer focus.
• Drives results.
• Sensitivity to Risk
• Balances Stakeholders
• Reporting and Administration

ADDITIONAL COMPETENCIES AND SKILLS

• Programming Languages: It is crucial to understand the security considerations of languages like Java, Python, C#, JavaScript and emerging ones like Kotlin.
• Web Technologies: Familiarity with HTML, CSS, JavaScript frameworks like React and Angular, and web application security concepts is essential.
• Mobile Development: Security expertise in Android, iOS, and cross-platform frameworks like Flutter helps secure sensitive data on user devices.
• Cloud Security: A deep grasp of cloud platforms like AWS, Azure, and GCP and their security implications is vital for secure cloud deployments.
• API Security: Understanding API security best practices is critical to prevent unauthorized access and data breaches.
• Vulnerability Understanding: In-depth knowledge of common and obscure vulnerabilities in various technologies allows for accurate identification and exploitation for testing and mitigation purposes.
• Secure Coding Practices: Expertise in secure coding principles and best practices for different languages and frameworks empowers proactive vulnerability prevention.
• Threat Modelling: The ability to analyse application architecture and functionality to anticipate potential attack vectors and proactively address them is crucial.
• Security Scanners and Code Analysis Tools: It is vital to understand how to use these tools to identify vulnerabilities in code and recommend remediation strategies.
• Penetration Testing Tools: Familiarity with these allows for thorough vulnerability assessment and simulating real-world attack scenarios.
• Security Incident Response Tools: Knowledge of incident response tools and methodologies helps them effectively handle security breaches and minimize damage.
• Cryptography and Encryption: Understanding encryption algorithms and their application in securing data is essential.

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JOB RESPONSIBILITIES

• The successful incumbent will be required to perform quality assurance and due diligence reviews on all portfolio administration business.

The scope includes:

• Verification of business partner's application against their underwriting, premium collection, claims mandate finance and systems utilised.
• Performing quality assurance reviews to provide independent assurance and advisory services to assist business in enhancing their overall operational governance processes, quality and service standards.
• Support the Business to discharge their responsibilities relating to the compliance risk management process as required by relevant regulatory requirements, applicable codes of conduct and minimum standards.

QUALIFICATIONS AND EXPERIENCE

• Relevant Bachelor’s degree
• Knowledge of risk management and risk management practice
• Exposure to a Quality Assurance environment and Internal Audit
• Underwriting, premium collection and claims business experience
• Knowledge of FAIS
• Understanding of the regulatory and business environment of the Short-Term Insurance industry.
• IT Governance & Information Systems Audit
• Valid driver’s licence (able to do domestic travel)

SKILLS

• Ability to design, document and perform risk based audits
• A good knowledge of the business and the ability to evaluate risks
• Ability to take a holistic view of the organisation in determining and positioning compliance risks
• Ability to identify strategic issues through critical reasoning
• Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.
• Ability to effectively plan and set priorities for self and engagement team
• Strong communicator
• Strong project management skills
• Results oriented with a strong deadline focus
• Ability to build strong relationships and to work with others towards shared goals
• Team player able to collaborate and support colleagues and peers across the organisation, while still being able to work independently when needed
• Flexible and open to change and innovation
• Good conflict management skills
• Good negotiation and problem-solving skills
•  Strong attention to detail
• Good report writing and presentation skills
•  Strong analytical skills

COMPETENCIES
Core Competencies:

• Business acumen
• Innovative thinking
• Building relationships, collaborating and influencing others
• Customer focus
• Managing complexity
• Delivering results
• Critical / analytical thinking
• Living the Santam values
• Report writing
• Adapting and responding to change
• Performing under pressure

Technical Competencies:

• Insurance regulation
• Project management
• Risk assurance and management
• Integrity and ethics

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What will make you successful in this role?
KEY RESPONSIBILITIES

• Register claims within agreed service level agreements.
• Ensure accuracy of data captured.
• Ensure that claims are registered against the correct policy section based on the information provided.
• Liaise with brokers and management.
• Correction of errors/data that are identified on system.
• Able to manage queries and liaise with brokers, administrators, underwriting and other relevant parties.
• To provide excellent professional service to all relevant parties, both internal and external

Qualification and Experience

• Grade 12 
• Basic entry level understanding of Short-Term Insurance and Policy Wording 
• Computer Literate MS Office package
• 2 to 3 years Services environment experience in Short-term Insurance will be a plus.
• Strong client service orientation
• Ability to work under pressure.
• Accurate and fast typing abilities

Knowledge and Skills

• Claims administration
• Claims settlements
• Payment approval and rejections
• Operate within claims guidelines and compliance

Personal Attributes

• Self-development - Contributing independently
• Decision quality - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently

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WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Drive and deliver STA’s strategy within Sanlam Connect
• Identifying new growth opportunities – acquisitions.
• Collaborate and engage with Sanlam Connect management and business owners for the purpose of business development and stakeholder management.
• Actively promoting the Tied Agent Model to BlueStars and potential brokers.
• Increasing Tied Agency’s End in Force through the appointment of experienced STi Advisors
• Management of a Team of Business Development Managers Overall responsibility for the on-boarding process of new advisers/practices/brokers.
• Drive and manage agent productivity targets and service level agreements related to Leads.

QUALIFICATION AND EXPERIENCE

• Matric Qualification /Grade 12 (Business related qualification will be advantageous)
• RE Qualification
• Industry relevant qualification
• Meet fit and proper requirements in terms of the FAIS Act
• Minimum of 5 years+ experience in Business Development and/or Key Account Management
• Minimum of 5 years+ Leadership/Management experience

KNOWLEDGE AND SKILLS

• MS Office Suite (Outlook, Excel, Word, Power Point)
• Qlik modules
• Technical Product knowledge in respect of both Personal and Commercial Short-Term Insurance (Preferred)
• Knowledge of and experience in financial services sales and advice
• Good understanding of the Sanlam Connect or similar environment (Preferred)
• Understanding of Compliance requirements in on-boarding, training and vesting of new Short Term Insurance advisers.
• Financial and commercial acumen

PERSONAL ATTRIBUTES

• Strong leadership skills
• Ability to present and communicate at high level
• Results driven
• Structured with good organisational abilities
• Self-motivated/self-starter and able to work under minimal supervision
• Confident to influence and gain commitment
• Negotiation kills
• Relationship building skills
• Driving Strategy
• Commercial Orientation
• Client Focus
• Decision Making
• Enabling Innovation
• Change Leadership
• Continuous Learning
• Talent-focused Leadership
• Talent Enablement
• Emotional Intelligence