To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.
Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules
Telephonically take customer through the claims process – this would involve immediate resolution of claim (where appropriate).
Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards
Manage time and workloads to ensure that deadlines and targets are met.
Be personally responsible for reaching set targets.
Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.
Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends
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