Claims Assessor STI-1 at Old Mutual South Africa

Job Description

• To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.
• Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules
•  Telephonically take customer through the claims process – this would involve immediate resolution of claim (where appropriate).
•  Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards
•  Manage time and workloads to ensure that deadlines and targets are met.
•  Be personally responsible for reaching set targets.
•  Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.
•  Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends
•  Monitor business results

Closing Date

24 February 2023