Job Opportunities at Old Mutual South Africa

Job Description

• To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.
• Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules
•  Telephonically take customer through the claims process – this would involve immediate resolution of claim (where appropriate).
•  Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards
•  Manage time and workloads to ensure that deadlines and targets are met.
•  Be personally responsible for reaching set targets.
•  Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.
•  Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends
•  Monitor business results

Closing Date

24 February 2023
 

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Job Description

• To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts
• Meets monthly sales targets in terms of lending and other products.
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management.
• Establishes a new business pipeline through marketing, lead generation and tracking.
• Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
• Provides excellent face to face and telephonic service to customers.
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standard.

Closing Date

28 February 2023

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Job Description

• This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
• The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.
• Provides advice in line with the customer value proposition & compliance framework.
• Develops, tracks & reviews business plan to meet individual performance targets.
• Works in specific allocated markets.
• Works with a specific range of products.
• Prospecting is limited.
• Receives a base salary & bonuses - no commission.

Skills

• Communciation Skills; Adaptability, Excellent organizational, planning and prioritizing skills

Education

• High School (Grade 12)  (Required)

Closing Date

24 February 2023

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• The role will build networks across the wider Group, which will assist with future career development as part of Old Mutual’s actuarial rotation programme.  
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Key Result Areas:

• Financial reporting – Support the financial reporting team during reporting cycles to ensure that valuation results are produced accurately, within agreed deadlines and with appropriate supporting commentary. 
• Continuous improvements – Enhancements of models and processes that produce IFRS/FSV and MCEV reporting. 
• IFRS 17 implementation - Participation in the segment’s involvement in the IFRS 17 project and the transition of reporting into standard production. 
• Ad-hoc/Project work – Assist with ad hoc requests from the wider business (e.g. 
• product owners, other finance areas).

Skills, Qualifications & Experience required:

• Nearly or newly qualified Actuary 
• At least 4 year’s actuarial experience in life insurance 
• Strong technical financial understanding of life insurance products
• Strong detail orientation coupled with the ability to see the “big picture”
• Excellent communication skills (both written and verbal)
• Motivated self-starter who shows initiative, is proactive, looks for ways to improve
• Able to complete tasks within agreed timelines and drive projects to completion with minimal guidance
• Ability to plan and prioritise
• Willing to learn and grow
• High level of accountability

The incumbent will have an added advantage if he/she has the set skills listed below

• Previous valuation experience will be an advantage
• Exposure to group consolidation and accounting reporting process  
• Prior experience with process re-engineering 

Education

• Fellow Of Actuarial Society Of South Africa (FASSA): Actuarial Science

Closing Date

27 February 2023

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Job Description

• This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

What is a financial advisor?

• The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
• The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.
• As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.

What is required of you?

• Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
• Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
• Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.

What do we need from you?

• A Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A valid Driver’s licence and your own car
• A clear criminal and credit check
• A minimum of 3 years working experience (preferably in sales)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

Education

• High School (Grade 12)  (Required)

Closing Date

26 February 2023

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Job Description

• This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
• The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.
• Provides advice in line with the customer value proposition & compliance framework.
• Develops, tracks & reviews business plan to meet individual performance targets.
• Works in specific allocated markets.
• Works with a specific range of products.
• Prospecting is limited.
• Receives a base salary & bonuses - no commission.

Closing Date

26 February 2023

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Job Description Summary

• The position is that of a Team Leader who will be required to manage and lead a Technical Claims team to achieve the business objectives and improve customer experience.

KEY RESULT AREAS

Manages daily operational delivery within specific functional area.

• Delivers, maintains and enhances service and work standards within a given process.
• Manage employee wellbeing and morale and other people management processes( such as Recruitment, Performance and Talent management)
• Accountable for management of work volumes and workflow.
• Establishes and maintains client relationships both internal and external stakeholders.
• Could take accountability for the implementation of an operational project.
• Extensive experience in day to day management
• Identifies and propose solutions and actions to workflow trends.

Personal Effectiveness

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve results.
• Individually accountable for managing own time, tasks and output quality for periods
• of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Effective team player

Quality Assurance

• Adheres to service and quality standards.

ROLE REQUIREMENTS

• Matric essential with a post graduate qualification such as Business Administration, Business Management etc. 
• Experience with People and workflow management essential.
• Experience with managing professional and skilled Claims Assessors and Managers of all levels.
• Well- developed written and verbal communication skills
• Life insurance product and process knowledge beneficial.
• Excellent communication skills in English (full fluency) with an additional African language advantageous
• Proficient in MS Office suites i.e.  Word, Excel, Powerpoint
• Self- managed and strong team player.
• Oversee reporting, planning & internal audit procedures
• Excellent work ethic with a high degree of accuracy.
• Deadline and Target driven.
• Ability to work under pressure and work across divisions.
• High sense of client care.
• Strong focus on attention to detail.
• Keep abreast of all product, process and system changes and developments.
• Must be able to work at flexible times (flexible start times from 08h00 to 8h30)& end the day at flexible times (flexible end times from 16h30 to 19h00 accordingly) these hours might change in order to meet business needs

Education

• Matriculation Certificate (Matric)  (Required)

Closing Date

27 February 2023

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Job Description

• This is a senior development role including design of specifications, coding, implementation, testing, data conversion and documentation and system enhancements. The incumbent is individually accountable for achieving results through own efforts.
• A senior programming function that constructs solutions, including design of specifications, programming, implementation and testing (unit, systems & integration testing).
• Designs the test strategy and / or test plans.
• Conducts data conversion and documents new systems and systems enhancements.
• Provides higher-level technical and programming support to Programmers / Analyst Programmers and Junior Programmers.
• Analyses and assists with design of new systems and databases.
• Assists Business Analyst and Architect to translate strategic decisions into Business Solutions.
• Required to advise Management on effective applications, covering areas such as maintenance, support, man-machine interface and data management requirements.
• Provides sizing and scoping for development work required
• Operates as a subject matter expert across program initiatives
• Expected to task lead on certain work initiatives
• Coaches and mentors new staff (programmers and analyst programmers).
• Provides Lead Technical direction
• Leads large scale applications eg. OMEGA, Vantage, OneFM
• Builds prototypes to assist the business with user requirements
• Drives out business requirements
• Provide production support through warrantee period
• May need to train the business on new applications (in the absence of a BA)
• No supervision required

Additional Requirements:

• Matric and relevant degree/ diploma
• .Net (C#)
• Sql Server
• MVC 4 knowledge (Razor and Aspx)
• Angular knowledge
• Knowledge of working with Windows Services, and creating of new ones
• Working in a scrum environment
• Problem solving abilities should be strong, due to the nature of the environment
• Batch processing knowledge
• Work closely with IT Ops teams, when promoting work to different environments
• Should have the ability to cope with Production Support demand and BAU requirements
• AWS Cloud experience advantageous
• Financial Services experience advantageous

Closing Date

01 March 2023

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Job Description

• This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

What is a financial advisor?

• The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
• The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.
• As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.

What is required of you?

• Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
• Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
• Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.

What do we need from you?

• A Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A valid Driver’s licence and your own car
• A clear criminal and credit check
• A minimum of 3 years working experience (preferably in sales)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

Education

• High School (Grade 12)  (Required)

Closing Date

25 February 2023