Claims Consultant (junior) at Discovery Limited

Discovery – Insure Claims Consultant - Short Term Insurance (Junior)

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works.
At Discovery Insure, we offer comprehensive car and home insurance with no excess on theft, hail, hijacking and malicious damage. With our driver behaviour program, Vitalitydrive, clients get great rewards and benefits for driving well.
Discovery Insure is an environment of individuals who are committed to dazzling clients, innovation and great people.

Key Purpose

• To process, validate and liaise with clients, brokers and service providers following a client's motor and/or non-motor loss or incident.

Areas of responsibility may include but not limited to

• To process, validate and liaise fast track claims with clients, brokers and service providers following a client's motor and/or non-motor loss or incident.
• Efficient, timely claims processing, e.g. timeous feedback to brokers and clients.
• Accurate, timely administration.
• Liaison with clients, brokers and service providers.
• Achievement of monthly product and soft skills knowledge targets.
• Adherence to risk and compliance requirements.
• Teamwork, self-management and alignment with Discovery values.

Education And Experience

• Matric (Essential)
• 1 year minimum call centre and customer service (Essential)
• Short term insurance claims experience (Advantageous)
• Degree (Advantageous)
• Completed learnership short term insurance claims, e.g. Santam, Hollard, Outsurance, Telesure, Zurich (Advantageous)