Claims Information Support Analyst at Santam Insurance

Job Description

The purpose of this position is to:

• Develop and deliver uniform Qlik and BI applications, leveraging industry best practices using all BI tools within Santam, including but not limited to Qlik-, Business Objects, Cognos, Programming languages 
• Analyse customer requirements and develop proposals of information solutions.
• Communicating via various platforms with customers assisting and guiding them through the design, development, implementation and deployment process of Qlik/BI applications.
• Support Information Specialist in ensuring that the information principles such as consistency and standardization are enforced in all Bi solutions
• Training of information consumers
• Link analytically obtained information from various sources to solve problems. 

Key Responsibilities

Business Information Planning

• Assist Information Manager (IM) in Prioritization of BISS and Business to BITS Information projects
• Assist IM in driving data quality improvement in the BISS domain.
• Assist IM in providing strategic information needs of the Business Units

Management reporting

• Support business with new Information requirement as well as support them with Information related incidents
• Develop and deliver a consistent and uniform product or service to the Business Units

Liaison with external parties

• Responsible for ensuring the execution of corrective actions and on-going compliance specifications to the business/internal stakeholders

Insights

• Providing onsite customer mentoring and professional services.
• Pro-actively identify and communicate more efficient ways to perform analysis to the business.  
• Involvement in engagement with stakeholders to understand their business challenges and advise on practical BI solutions 
• Support Information Manager in ensuring that the information principles such as consistency and standardization are enforced in all BI solutions

Governance

• Setting up and maintaining controls, create service-related forms and documentation
• Maintaining Jira & Confluence governance documents and standards
• Maintain service standards, reporting procedures, statutory compliance 

Data Strategy

• Unified Qlik and Business Support SFTP sites
• Access and maintenance of Information solutions
• Alignment with BITS data strategy
• Centralised reporting in Business Information Self Service by Drive self-service principles with the operational business

Qualification and Experience

• Diploma in Information Systems/ Business Analysis
• Qlik- ,Business Objects, Cognos certified
• Certified in Programming Languages i.e SQL / Java etc
• 3- 5 years’ practical experience in creating BI solutions using Qlik-, BO, Cognos, SQL
• Experience with INPrinting preferred
• Experience in BI analysis, business analysis or related field 
• Experience in understanding database structure and data extraction principle.
• Experience of other BI tools is preferred.
• Source code versioning/control systems, code branching and merging practices.
• BI systems thinking

Competencies

• Cultivates innovation
• Analytical thinking
• Collaborates
• Client focus
• Flexibility and adaptability
• Drives results

Skills

• A working knowledge of data visualization tools (eg. Qlik, BO)
• Strong programming skills ( SQL essential, Python and/or R highly desirable, Spark, Java )
• High degree of self-management, displaying an organised and measured approach to the workload and the clients
• Strong problem solving and analytical skills
• Excellent interpersonal, networking and relationship management skills
• Exceptional client service orientation 
• Ability to work under pressure with appropriate prioritisation skills
• Creativity and ability to innovate and find new solutions to new challenges
• Results-orientated and deadline driven
• Attention to detail
• Ability to influence
• Proficiency in MS Excel, MS Word and MS PowerPoint
• Ability to articulate ideas clearly with exceptional organizational, presentation, and communication skills – both verbal and written.
• Aptitude, interest, and self-motivation to continually learn new tools and techniques.