Claims Processing Consultant (First for Women & Dial Direct) at Telesure Investment Holdings (TIH)

JOB PURPOSE

Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

RESPONSIBILITIES

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request. Data Collection & Analysis Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Work Scheduling and operational compliance

• Organize own work schedule in order to get the job done, coordinating with support services and completed work within SLA.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organize and maintain files containing the correspondence relating to policies and matters. Document Preparation Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional.

Requirements

EDUCATION

• Matric / Grade 12/ SAQA Accredited Equivalent Regulatory exam 5 ( advantageous)

EXPERIENCE

• 1-3 years Financial Services industry experience (essential) STI experience ( advantageous)