Claims Specialist at Unitrans

Job Advert Summary

• Are you a meticulous individual with a knack for numbers and a strong background in reconciliation, similar to a seasoned bookkeeper or creditor/debtor controller?
• Do you thrive on managing processes from start to finish and ensuring financial accuracy?
• We are seeking a dedicated Accident & Incident Claims Specialist to join our team.
• In this pivotal role, you will be responsible for the end-to-end management of accident and incident claims, ensuring timely processing, accurate reconciliation, and clear communication with all involved parties.
• Your ability to meticulously reconcile accounts, manage documentation, and provide precise reports will be essential.

What We're Looking For:

• Exceptional Reconciliation Skills: Proven experience in reconciling accounts, balancing control accounts, and managing financial discrepancies, ideally with a background similar to a bookkeeper, creditor, or debtor controller.
• Advanced Excel Proficiency: Superior skills in Microsoft Excel are essential for data analysis and reporting.
• Attention to Detail: Meticulous approach to data entry, documentation, and financial accuracy.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills to liaise effectively with diverse stakeholders and provide clear reports.
• Proactive & Organised: Ability to manage multiple claims concurrently, prioritise tasks, and follow up diligently to meet deadlines.

Minimum Requirements

• Education: A relevant post-matric qualification in Accounting, Finance, Business Administration, or a related field.
• Experience: At least 5+ years of experience in a role involving significant account reconciliation, general bookkeeping, insurance administration, or a similar financial administrative capacity. Experience within the transport or insurance sector is advantageous.

Technical Skills:

• Demonstrated ability to reconcile general ledger control accounts.
• Experience with claims management software and financial systems is beneficial.
• Familiarity with insurance industry operations, particularly claims processing, is an advantage.

Duties & Responsibilities

Claims Management (End-to-End):

• Monitor, register, and classify all incoming accident and incident claims with precision and efficiency.
• Manage the entire claims lifecycle, from initial registration to final resolution.
• Proactively follow up on outstanding claims, documentation, and information from various stakeholders (e.g., drivers, internal departments, insurance providers, third parties).
• Liaise effectively with internal teams, external service providers, and insurance companies throughout the claims process.

Financial Reconciliation & Administration:

• Perform comprehensive reconciliation and balancing of all insurance-related accounts, including control accounts against the general ledger and insurance software.
• Ensure accuracy in financial records pertaining to claims, identifying and resolving any discrepancies.
• Maintain meticulous records of incidents and accidents within the division.
• Assist with internal and external audit processes by providing required documentation and reconciliation support.

Reporting & Compliance:

• Prepare and present accurate weekly and monthly reports on the status of all claims, reconciliations, and outstanding matters.
• Ensure strict adherence to company policies and procedures related to claims and insurance administration.
• Contribute to the annual insurance declaration process by providing reconciled data and reports.

Closing Date

• 2025/07/22