Client Care Representative: Half Day at Sanlam Group

About the Job

What will make you successful in this role?
Output/Core Tasks:

• The Client Care Centre environment is divided into three divisions, a call centre, a front of office and an administration division that deals with all other types of communication and correspondence from our customers. • You will be responsible to stand in for the current Administrative Assistant and floor walker in the walk-in centre.
• Effectively create walk in clients on the system and refer them to the correct point of service.
• Refer clients to the self-help hubs and make sure the necessary documents are received, completed and referred to correct division within Sanlam.

Role Requirements:
Qualifications:

• Matric/Grade 12
• A tertiary qualification (Diploma or Degree) from a well-recognised institution will be an advantage.

Knowledge and Experience:

• Life insurance customer service experience.
• Experience in assurance administration.
• Ability to communicate in English and Afrikaans is a requirement.

Competencies:

• Must have passion for customer services
• Strong communication skills
• Aptitude to identify and solve problems
• Capacity to manage information
• Very good Interpersonal skills
• You must have Integrity and hold respect for others
• Computer literate Personal Attributes Communicates effectively - Contributing independently Action orientated - Contributing independently Situational adaptability - Contributing independently Optimises work processes - Contributing independently