RMB - Rand Merchant Bank is a division of FirstRand Bank Limited, a fully integrated financial services group in South Africa, distinguished by our traditional values and innovative ideas. We have adapted investment banking solutions to suit your personal financial needs and this, together with an entrepreneurial approach, attracts like-minded, discerning clients.
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To plan and manage the Client Desirability operations and implement the execution strategy of Group screening, monitoring, and reporting requirements in-line with segment risk appetite
Experience and Qualifications
Relevant Degree: in Business Management/ Financial Management/ Logistics Management/ Operations Management
Experience and Skills : 5 to 8 years’ experience in a similar environment, of which 2 to 3 years ideally at management level
Responsibilities
Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
Focus on tactical service plans to deliver and continuously provide a consistent, seamless, and positive customer experience
Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
Ensure compliance to legislative and audit requirements and adherence to relevant processes
Contribute towards defining the portfolio level and the overall Client Desirability strategy
Plan, manage and forecast Client Desirability capacity and quality requirements for the Group
Determine feasibility and influence priority of projects (i.e., capability automation, quality enhancement, process improvement, etc.)
Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the business plan and monitor compliance
Translate Client Desirability strategies into actionable goals and track progress through specific performance measures and control systems
Understand, deliver and report on the values and strategic intent of various projects and initiatives to make informed decisions
Ensure effective execution against relevant projects and initiatives
Develop and implement differentiated service models for client segments
Drive and adhere to desired quality standards and procedures to inform decision making in line with Group or Segment risk appetite
Ensure the development, alignment, and implementation of end-to-end processes, leading to operational optimisation and alignment to platform
Compile, manage and administer training in accordance with Client Desirability process and procedures including functional training
Demonstrate leadership behaviour through personal involvement, commitment, and dedication in support of organisational values
Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
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