Client Liaison Officer at Stratogo

QUALIFICATIONS

• Gr 12 / Matric / NQF level # 4 secondary education qualification
• Marketing diploma / business administration diploma on NQF level # 5 or equivalent in a sale / service related industry preferable

EXPERIENCE REQUIRED:

• 2 years’ experience in a customer / service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution of marketing material in a managerial role

JOB COMPETENCIES REQUIRED:

• Proficient computer literacy on MS Word, MS Excel, MS Outlook, MS Power point, design software and company related software systems
• Excellent interpersonal, communication and selling skills
• Must have a valid driver’s license.
• Comprehensive understanding of the laundry / production process
• Comprehensive understanding of services / products that the company delivers
• Comprehensive understanding of the supply and demand chain
• Basic understanding of tender and proposal processes
• Basic understanding of legal implications and requirements regarding service level agreements and service contracts
• Comprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processes
• Basic understanding of documentary requirements during submission of proposals and tenders
• Ability to communicate, both verbally and written, clearly and accurately in English
• Ability to produce clear and concise written correspondence in the form of letters and emails
• Ability to call on client / customers, build sound relationships and resolve customer queries and complaints 
• efficiently and effectively
• Ability to successfully market all existing and new services to existing, new and potential clients / customers
• Ability to design (where applicable), implement and maintain stock and stock control systems
• Ability to coordinate and oversee any new installations or amendments to existing installations at clients / customers
• Must have own transport to visit clients, make deliveries to clients / customers, pick up deliveries from clients / customers
• Ability to correctly complete credit / vendor applications and do invoice reconciliations when required to resolve client / customer complaints