Client Maintenance Administrator - Sandton at Momentum

Role Purpose    

• The purpose of the Client Maintenance administrator role is ensure the accurate opening and maintenance of client trading accounts. 

Requirements    
Qualifications:

• Matric
• Relevant qualification will be an added advantage.

 Experience:

• 2-3 years’ experience in a similar role in the financial services industry (Stockbroking experience will be an added advantage)
• Proficiency in Microsoft: Windows: Word and Excel

Knowledge

•  Knowledge of JSE related processes and systems.
• Working knowledge of processing FICA documents and mandates

Duties & Responsibilities    

Opening of clients’ accounts

• Opening of non-controlled accounts
• Accurately captures the account information provided by the client onto the relevant system.
• Request authorization of new accounts from the  relevant authorizers. 
• Accurately Capture the SSI (Standard Settlements Instructions) details onto the relevant system and monitor the status to check that the details are verified.
• Once the account if created, forward provide the details of the account to the Portfolio Manager and Client Services department.
• Ensures that the mandate is signed by the authorized person

 Opening of controlled accounts

• Ensure that all the required information is received and the necessary regulatory checks have been completed before opening the client’s account.
• Capture the correct information received, load onto the relevant system to create the client’s account.
• Ensures that the mandate is signed by the authorized person.

 Onboarding SBL (Securities Based Lending) Facility

• Ensure the information approved by the team leader is accurately captured on the relevant system.
• Correctly load the SBL contract onto the relevant system to ensure that it is accurately linked to the correct client account details.

 Maintenance of Clients’ accounts

• Changes on the client’s account
• Capture the verified information provided by Accounts Verification Officer for account amendments.
• Request authorization for sign off on the changes made and forward the final account details to the relevant stakeholders.
• Ensure the accurate loading of Portfolio Management fee is linked to the correct client account is done as per the mandate. 

Competencies    

• Following procedures : Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes.
• Managing tasks : Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.
• Taking action : Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.
• Upholding standards : Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
• Showing composure : Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure.
• Team working : Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making
• Interacting with people : Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
• Meeting timescales : Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.